Assistant Manager - Retail Operations

ACTION TEC SDN BHD; Kuala Lumpur; On-site; MYR 45,000 - 75,000; Full time

Job summary

ACTION TEC SDN BHD is seeking an Assistant Manager – Retail Operations to oversee and improve store practices across several outlets in Kuala Lumpur. You will develop, document and maintain SOPs, lead teams, review performance against targets and manage stock and reporting.

The role requires at least 5 years in retail operations, experience leading multiple outlets and strong coaching and stakeholder coordination skills.

Qualifications

• At least 5 years in retail operations.
• Experience leading multiple outlets and building processes.
• Strong coaching and stakeholder coordination skills.

Responsibilities

• Lead sales teams across multiple outlets with clear operating structures.
• Develop and maintain retail SOPs and checklists for opening, closing, and operations.
• Set owners, approvals, roll out changes, train teams and audit compliance.
• Coach and review sales assistants to handle store operations and customer issues.
• Plan rosters, staffing and training with HR for hiring and performance.
• Review outlet performance against targets and drive improvement actions.
• Visit stores to ensure pricing, presentation and merchandising standards.
• Coordinate promotions and visual merchandising with mall management.
• Oversee stock replenishment, counts, damage, and discrepancy investigations.
• Report results and feedback to leadership with improvement recommendations.

Skills

Retail operations

Leadership

Coaching

Stakeholder coordination

Store auditing

Education

Diploma or Degree in Business or Retail Management

Job description

The Assistant Manager – Retail Operations leads sales assistants across multiple outlets, assesses current store practices, identifies gaps and builds a clear operating structure for all assigned outlets. The role involves developing, documenting and maintaining retail SOPs and checklists, leading team development, reviewing retail performance against targets, and overseeing inventory and reporting.

Key responsibilities

Assess current store practices, identify gaps and build a clear operating structure for all assigned outlets, including responsibilities, workflows, reporting and escalation paths

Develop, document and maintain retail SOPs and checklists for opening and closing, customer service, sales, stock handling, returns, promotions and incident reporting

Set document owners and review cycles, seek the required approvals, roll out changes, train teams and audit whether procedures are followed consistently

Lead sales assistants across outlets, set clear expectations, conduct regular coaching and reviews, and develop their ability to handle store operations and customer issues independently

Plan outlet rosters, staffing and training needs based on outlet performance, foot traffic and business plans, and work with HR on hiring and performance matters

Review daily and monthly sales results across assigned outlets against approved targets, identify performance gaps and lead action plans to improve conversion and customer service standards

Conduct regular store visits to check customer service, pricing, store presentation and visual merchandising standards, resolve recurring operational issues and follow up on corrective actions

Liaise with mall management and internal teams to coordinate approved store promotions, events and visual merchandising across outlets

Oversee stock replenishment, stock counts, damaged items and discrepancy investigations, and use sales and stock trends to improve product availability

Report outlet sales results, staffing, stock, campaign performance, SOP compliance and customer feedback to the Director, together with recommended improvements

About you

At least 5 years in retail operations, including experience leading multiple outlets and proven experience building retail processes, SOPs and store teams

Diploma or Degree in Business, Retail Management or a related field or equivalent experience

Strong coaching, analysis and stakeholder coordination skills, able to travel between outlets

Please note that only shortlisted candidates will be contacted. We know how much work goes into a job application, and we want to thank you for being so considerate of our process. By focusing our communication on shortlisted candidates, we can move through the hiring process more efficiently. We wish you the very best in your search.