Outlet Manager/ Assistant Manager

EN DINING BAR HOLDINGS PTE. LTD.; Kuala Lumpur; On-site; MYR 72,000 - 120,000; Full time

Job summary

EN DINING BAR HOLDINGS PTE. LTD. is seeking an Outlet Manager to lead day-to-day floor operations and drive outlet profitability.

You’ll ensure top-tier guest experiences, supervise all floor roles, and guide the team with training, scheduling, and performance feedback. The role requires strong leadership, adherence to SOPs, inventory control, and a focus on safety, hygiene and cost awareness. Responsibilities include managing sales targets, cost controls, and coordinating recruitment and

Qualifications

• Provide high quality service and dining experience
• Familiar with full floor operation; cover all floor roles
• Responsible for outlet sales target and KPIs including costs
• Lead and develop team through training, motivation, assessment; be a role model
• Respond to customer or team feedback professionally
• Ensure stock for daily operation; FEFO system
• Maintain outlet safety, cleanliness and hygiene
• Ensure SOP adherence and execution
• Manage recruitment, training, scheduling and reporting shortages/excess

Responsibilities

• Provide high quality service and dining experience
• Oversee all floor operations and cover host/server/cashier roles
• Achieve sales targets and manage food/labour costs
• Lead, train, and motivate team; set a positive example
• Respond to feedback professionally
• Ensure stock and FEFO inventory management
• Maintain safety, cleanliness and hygiene standards
• Adhere to SOPs and execute accordingly
• Coordinate recruitment and scheduling of workforce

Skills

Customer service

Leadership

Training

Scheduling

Stock management

Cost control

Safety & hygiene

SOP compliance

Education

Diploma / Advanced Diploma

Job description

This position is responsible for managing the floor operation on day to day business of the outlet. The Outlet Manager also manages outlet profit and loss performance as well.

Responsibilities:

Provide a high quality of service and deliver excellent dining experience to all customers

Familiar the whole floor operation. Able to carry out the role of every floor position. (Host, server, cashier and others)

Responsible for outlet sales target and KPIs include overall cost, i.e. food cost and labour cost

Enhance the leadership and performance excellence of the team members by training, motivating, assessing; and being a role model for all team members to provide customers with high quality of service

Respond to the customer or team members comments and feedback professionally

Ensure sufficient stock for daily operation; stocks and ingredients keep fresh and follow FEFO (first expired first out) system

Responsible and ensure outlet safety, cleanliness, hygiene are keeping in high standards

Ensure respective section in outlet follow SOP manual and execute accordingly

Responsible for outlet workforce arrangement, manage outlet recruitment and training; scheduling and reporting shortage or excess of the workforce to Area Manager regularly

Good knowledge about all menu, able to explain clearly to team members during training

Requirements:

Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma in any field.

At least 5 Year(s) of working experience in the related field is required for this position.

Preferably Manager specialized in Food/Beverage/Restaurant Service or equivalent.