Assistant Outlet Manager

Shangri-La Group; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Job summary

Traders Hotel by Shangri-La Kuala Lumpur seeks a dynamic Assistant Outlet Manager to oversee daily F&B operations, ensure service excellence, maintain food quality and safety, and lead staff training and development. The role collaborates with the Chef and HR to drive performance, cost control, and guest satisfaction.

The ideal candidate holds a Diploma in Tourism/ Hospitality/ Hotel Management, fluent English, and at least three years in a similar role with strong beverage knowledge.

Qualifications

• Diploma in Tourism/ Hospitality/ Hotel Management.
• Proficient in written and spoken English; additional languages are a plus.
• Minimum 3 years’ experience in a similar role.
• Excellent beverage knowledge.
• Outgoing, people-oriented and adaptable.
• Proficient computer skills and flexible working hours.
• Malaysian citizens or permanent residents only.

Responsibilities

• To implement service standards and procedures through training, supervision and control.
• To work closely with the Chef in charge of the Kitchen on quality and cost control.
• To coordinate with Human Resources on staff training and development for the F&B team.
• To post current information and standing instructions on the bulletin board.
• To maintain a positive leadership attitude with colleagues to achieve goals.
• To implement and follow FSMS/ HACCP policies and procedures.
• Training the team to have thorough knowledge of food and beverage service techniques.

Skills

English proficiency

Beverage knowledge

Computer literacy

People oriented

Education

Diploma in Tourism/ Hospitality/ Hotel Management

Job description

Traders cater to savvy, passionate travellers who appreciate smart functionality and getting things done. Guests enjoy a blend of thoughtful simplicity with the warmth of Asian hospitality. No matter the purpose of the trip – work, rest or play, each Traders offers a thoughtfully designed environment enabling guests to be focused on what really matters.

Located at the heart of the Kuala Lumpur city Centre, Traders Hotel by Shangri-La is looking for a dynamic, passionate, and multi-skilled talent in delivering our Asian hospitality.

Department:

Food & Beverage

Reports To

Outlet Manager

Job Summary:

The Assistant Outlet Manager oversees the operation by ensuring guests service, maintaining food quality and safety standards, and leading staff training and development.

Key Responsibilities

• To implement service standards and procedures to ensure that they are achieved and followed by proper training, supervision, and control.
• To work closely with the Chef in charge of the Kitchen on quality and cost control of food.
• To coordinate with Human Resources department and drive the ongoing training and development programs for F&B team.
• To post all current information and standing instructions on the bulletin board.
• Always communicate and present a positive leadership attitude to all colleagues in order to attain all desired goals.
• To implement, understand and follow all policies and procedures related to FSMS/ HACCP.
• Training the team to have a thorough knowledge of food and beverage service techniques

Skills And Qualification

• Graduate in Diploma in Tourism/ Hospitality/ Hotel Management.
• Good command in writing & speaking English. Able to speak other languages will be an added advantage.
• Excellent in Beverage knowledge.
• With a minimum of three (3) years working experience in similar capacity.
• Outgoing and people oriented, cooperative, adaptable.
• Good in computer literate, and flexibility in working hours.
• Due to work permit restrictions, only citizens of Malaysia and Permanent Residents of Malaysia shall be considered.