Assistant Manager, Process Improvement

DHL Supply Chain; George Town; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking a seasoned professional to lead process improvement initiatives across Penang/Kulim operations. The role focuses on Lean Sigma deployment, automation, and digitalization to raise efficiency and profitability.

You will drive the rollout of advanced warehousing technologies and manage projects from ideation to implementation, with a focus on safety, quality, and cost control. Strong leadership and communication are required.

Qualifications

• Bachelor's degree in Logistics, Supply Chain or Engineering.
• Minimum 5 years in middle management/supervisory roles.
• Experience leading Lean Sigma continuous improvement projects.

Responsibilities

• Lead process improvement initiatives using Lean Sigma in DHL Supply Chain operations (Penang/Kulim).
• Identify and roll out digitalization and innovation strategies in operations.
• Deploy advanced technologies in supply chain such as robotics and automation.
• Improve inbound receiving, putaway, replenishment, outbound picking, and loading processes.
• Drive warehouse excellence focusing on safety, quality, cost, delivery and productivity.
• Monitor KPIs and provide data-driven improvement recommendations.
• Support automation, digitalization, and WMS enhancements.

Skills

Lean Sigma

Leadership

Communication

MS Office

Education

Bachelor's Degree in Logistics / Supply Chain / Engineering

Tools

WMS (Warehouse Management System)

Automation tools

Job description

About Us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

About Us

At DHL, people mean the world to us. That's why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building the logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers - helping them deliver better results every day.

Responsibilities

• Lead process improvement initiatives using Lean Sigma methodology in DHL Supply Chain operations located in the northern region mainly in Penang and Kulim.
• Identify and roll out the DHL Supply Chain digitalization and innovation strategy in operations.
• Deployment of advanced technologies in supply chain operations such as Assisted Picking Robots, Indoor Robotic Transport (AGV), Goods-To-Person robots, Wearable Devices, Robotic Arms, Intelligent Process Automation, Wrapping Robots, Algorithmic Optimization, asset Tracking and Monitoring, Inventory Management Robots, Supporting Robots and SmartOperation.
• Improve operation process (Inbound Receiving, Putaway, Replenishment, Outbound Picking, Checking and Loading) by eliminating process deviations and failures to improve the business bottom line on profitability, cost saving, productivity and minimize the Cost of Poor Quality.
• Drive warehouse excellence initiatives focused on safety, quality, cost, delivery, and productivity.
• Monitor key operational KPIs and provide data-driven recommendations for improvement.
• Support the implementation of automation, digitalization, and warehouse management system (WMS) enhancements.

Requirements

• Bachelor's Degree preferably in Logistics Supply Chain or Process Automation or Engineering
• At least 5 years of middle management/supervisory responsibility.
• Experienced in leading process improvements using Lean Sigma methodology.
• Experienced in leading process automation and digitalization projects.
• Excellent verbal and written communication skills, including good facilitation skills.
• Leadership and influencing skills
• Basic computer skills, including spreadsheets, databases, and word processing using applications such as Microsoft Office for tracking, analyzing, and communicating related data.
• Ability to read and interpret technical documents and regulations.