ASSISTANT MANAGER, OPERATIONS SUPPORT

Carsome; Seremban; On-site; MYR 90,000 - 150,000; Full time

Job summary

Carsome is seeking an Assistant Manager, Branch Operations at our Experience Center to oversee administrative operational matters and lead the Branch Financial Admin team. You will report to the Branch Manager and support retail operations across the Experience Centers.

You will develop strategies for branch process improvements, ensure orders translate into deliveries, and monitor loan processing from application to disbursement. Strong MS Office skills and 5+ years of experience are essential.

Qualifications

• Bachelor's degree in Accounting/Finance/Business/Economics or equivalent.
• Minimum 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Ability to work independently with minimal supervision.
• Good problem-solving skills and attention to detail.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track.Customer orders and ensure bookings translate to delivery (Online & Offline).
• Monitor and track loan in-processing from applications to disbursement.
• Train and develop Branch Financial Admins to perform tasks meeting TAT & SLA.
• Ensure data compliance and accuracy within CMS for all entries by BFAs.
• Liaise on fleet movement for booked inventory between Experience Centers.
• Handle cash/payments and bank settlements with FI/Banks terminals.
• Ensure Retail SOPs are followed and reports are produced timely and accurately.
• Co-manage petty cash and reimbursements for branch expenses.
• Promote automation by submitting loan information through banks’ portals.

Skills

Microsoft Office

Independent work

Problem solving

Multitasking

Team player

Interpersonal skills

Communication skills

Education

Bachelor's degree in Accounting/Finance/Business/Economics

Tools

Microsoft Excel

MS Office

Job description

PERMANENT - FULL TIME

Job Description

Job Title

ASSISTANT MANAGER, BRANCH OPERATIONS

Work Location

EXPERIENCE CENTER

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Financial Admin [BFA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in timely & accurate manner.

Involve in any other Company’s activities as assigned.

You Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

Job Snapshot

Updated Date

12.11.2026

Job ID

J00790

Department

BRANCH OPS

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.