ASSISTANT MANAGER, OPERATIONS SUPPORT

CARSOME Sdn Bhd; Shah Alam; On-site; MYR 78,000 - 112,000; Full time

Job summary

CARSOME Sdn Bhd is seeking an Assistant Manager, Branch Operations for our Experience Center. You will oversee administrative and operational matters, report to the Branch Manager, and support retail operations across centers.

Responsibilities include improving branch processes, coordinating loan submissions, ensuring data accuracy in CMS, and managing cash settlements. Strong leadership and MS Office skills are essential.

Qualifications

• Bachelor’s degree or professional qualification in a relevant discipline (Accounting/Finance/Business/Economics).
• Minimum 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Ability to work independently with minimal supervision.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track customer orders with consultants and Branch Financial Admins to ensure delivery.
• Monitor In-Processing activities from loan applications to disbursements.
• Train Branch Financial Admins to meet TAT & SLA.
• Enforce data compliance and accuracy within CMS for all entries by BFA.
• Coordinate fleet movement for booked inventory between Experience Centers.
• Collaborate with Marketing Officers on loan submissions and disbursements.
• Collect cash payments via card transactions and perform bank settlements.
• Ensure retail operation processes adhere to Retail SOP.
• Prepare PR/PO invoices for Panel Vendors and despatch to Finance.
• Co-manage petty cash and monitor branch expenses and reimbursements.

Skills

Leadership

Operations management

Customer service

Education

Bachelor's Degree in Accounting/Finance/Business/Economics

Tools

Microsoft Office

Job description

PERMANENT - FULL TIME

Job Description

Job Title

ASSISTANT MANAGER, BRANCH OPERATIONS

Work Location

EXPERIENCE CENTER

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Financial Admin [BFA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in timely & accurate manner.

Involve in any other Company’s activities as assigned.

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

Job Snapshot

Updated Date

22.10.2026

Job ID

J00751

Department

BRANCH OPS

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.