ASSISTANT MANAGER, OPERATIONS SUPPORT

Carsome; Batu Pahat; On-site; MYR 70,000 - 110,000; Full time

Job summary

Carsome is seeking an Assistant Manager for Branch Operations at the Batu Pahat Experience Center in Johor. This role oversees administrative and operational tasks, reports to the Branch Manager, and supports Country Retail Operations.

Focus areas include process improvement, data accuracy, and coordinating with multiple teams. You will lead the Branch Financial Admin, ensure orders become deliveries, monitor loan processing steps, and optimize cash handling, invoicing, and reporting to

Qualifications

• Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics.
• Minimum 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders and Coordinate with Consultants and Branch Admins to ensure bookings translate to Delivery.
• Monitor In-Processing activities from Loan Applications to Disbursements.
• Train and develop Branch Financial Admins to perform tasks meeting TAT & SLA.
• Ensure data compliance and data accuracy within CMS for all entries by BFAs.
• Liaise on Fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers regarding Loan Submissions and Disbursements.
• Collect cash via cards and perform Bank Settlements on FI/Banks terminals.
• Ensure retail operation processes adhere to Retail SOP.
• Regulate CMS processes according to OKRs.
• Prepare PR/PO for invoices from Panel Vendors.
• Co-manage Petty Cash custodian and reimbursements.
• Encourage automation for loan submissions through banks portals.
• Advocate use of vouchers and CMS discounts.
• Perform E-Auto Transfers for Ownership Transfers when needed.
• Ensure timely and accurate reports to Management.
• Participate in other Company activities as assigned.

Skills

5 years experience

MS Office proficiency

Independent work

Attention to detail

Multitasking

Communication skills

Interpersonal skills

Problem-solving

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics

Tools

Microsoft Office

Job description

IC/EC-BATU PAHAT, Batu Pahat, Johor, Malaysia

PERMANENT - FULL TIME

Job Description

Job Title

ASSISTANT MANAGER, BRANCH OPERATIONS

Work Location

EXPERIENCE CENTER

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Financial Admin [BFA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online & Offline] translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in timely & accurate manner.
• Involve in any other Company’s activities as assigned.

You Know-How

• Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics)
• 5 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills
• Experience in HP banking industry

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.