ASSISTANT MANAGER, OPERATIONS SUPPORT

CARSOME Sdn Bhd; Iskandar Puteri; Sur place; MYR 78 000 - 112 000; Plein temps

Résumé du poste

CARSOME Sdn Bhd is seeking an Assistant Manager, Branch Operations for our Experience Center. You will report to the Branch Manager and support the Country Retail Operations in administrative and operational matters.

Your role includes improving branch processes, coordinating orders from online and offline channels, and ensuring accurate data across CMS while supervising Branch Financial Admins.

Qualifications

• Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.

Responsabilités

• Develop strategies and action plans for Branch Operation process improvement.
• Track orders and ensure bookings translate to delivery.
• Monitor loan in-processing from applications to disbursements.
• Train Branch Financial Admins to perform tasks meeting TAT & SLA.
• Enforce data compliance and accuracy within CMS.
• Liaise on fleet movement between Experience Centers.
• Follow up with banks on loan submissions and disbursements.
• Collect cash payments and perform bank settlements.
• Ensure retail operation processes adhere to SOP.
• Prepare invoices and vendor payments; manage petty cash.

Connaissances

Microsoft Office

Interpersonal skills

Communication skills

Problem solving

Attention to detail

Teamwork

Independent work

Formation

Bachelor's Degree or professional qualification in Accounting/Finance/Business/Economics

Outils

MS Excel

Description du poste

PERMANENT - FULL TIME

Job Description

Job Title

ASSISTANT MANAGER, BRANCH OPERATIONS

Work Location

EXPERIENCE CENTER

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Financial Admin [BFA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online & Offline] translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in timely & accurate manner.
• Involve in any other Company’s activities as assigned.

You Know-How

• Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics)
• 5 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills
• Experience in HP banking industry

Job Snapshot

Updated Date

07.10.2026

Job ID

J00692

Department

BRANCH OPS

Employee Type

PERMANENT - FULL TIME

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.