ASSISTANT MANAGER, OPERATIONS SUPPORT

CARSOME Sdn Bhd; Kangar; Presencial; MYR 67 000 - 100 000; Tempo integral

Resumo da oferta

CARSOME Sdn Bhd is seeking a Branch Operations professional in Malaysia to manage administrative matters for Experience Centers, reporting to the Branch Manager and supporting Retail Operations. The role includes supervising the Branch Financial Admin team, ensuring process adherence, data accuracy in CMS, and coordination with banks on loan submissions.

The ideal candidate holds a bachelor-level qualification in accounting/finance/business, has around 5 years of relevant experience, and is

Qualificações

• Bachelor’s degree or professional qualification in accounting/finance/business/economics.
• Minimum 5 years of related experience.
• Proficient in Microsoft Office applications.
• Ability to work independently with minimal supervision.
• Strong problem-solving and attention to detail.
• Able to multitask and work as a team.
• Excellent interpersonal and communication skills.
• Experience in HP banking industry.

Responsabilidades

• Oversee branch operation processes and ensure compliance with SOPs.
• Track orders and ensure bookings translate to delivery.
• Monitor loan processing from application to disbursement.
• Train and develop Branch Financial Admins to meet TAT and SLA.
• Manage petty cash and expenses; submit reimbursements.
• Coordinate with marketing and banks on loan submissions.
• Prepare PR/PO for invoices and liaise with finance.
• Ensure data accuracy in CMS and OKR alignment.
• Report generation for management.
• Support fleet movement between Experience Centers.

Conhecimentos

Multitasking

Team collaboration

Attention to detail

Interpersonal skills

Communication skills

Problem solving

Independent work

HP banking experience

Formação académica

Bachelor’s degree or professional qualification in Accounting/Finance/Business/Economics

Ferramentas

Microsoft Office

Descrição da oferta de emprego

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Financial Admin [BFA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Financial Admins [BFA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Financial Admins [BFA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in timely & accurate manner.

Involve in any other Company’s activities as assigned.

You Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

Job Snapshot

Updated Date

12.10.2026

Job ID

J00717

Country

BRANCH OPS

Location

Employee Type

PERMANENT - FULL TIME

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About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.