ASSISTANT MANAGER, OPERATIONS SUPPORT

CARSOME Sdn Bhd; Kuala Terengganu; On-site; MYR 60,000 - 90,000; Full time

Job summary

CARSOME is seeking an Assistant Manager, Operations Support at our Experience Center in Malaysia. You will manage administrative operations, report to the Branch Manager, and support the Country Retail Operations with a focus on process improvement and data integrity.

You will train Branch Support Admins, coordinate with banks on loan submissions, and ensure accurate CMS entries, cash settlements, and timely reporting. Strong MS Office skills and 5+ years of related experience are essential.

Qualifications

• Bachelor's degree or professional qualification in Accounting/Finance/Business/Economics.
• 5 years of related working experience.
• Proficient in Microsoft Office applications (MS Excel, Word, PowerPoint).
• Able to work independently with minimal supervision.
• Good problem-solving skills and attention to detail.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track customer orders with consultants and branch admins to ensure bookings lead to delivery.
• Monitor in-processing from loan applications to disbursements.
• Train Branch Support Admins to meet TAT & SLA throughout bookings.
• Ensure data compliance and accuracy within CMS for all entries by BSA.
• Liaise on fleet movement for booked inventory between Experience Centers.
• Follow up with marketing officers regarding loan submissions and disbursements.
• Collect cash payments via cards and perform bank settlements.
• Ensure retail operation processes adhere to Retail SOP.
• Regulate CMS processes according to OKRs.
• Prepare PR/PO for invoices from vendors to Finance.
• Co-manage petty cash and reimbursements for branch expenses.
• Encourage automation by submitting loans through banks’ portals.
• Promote use of CMS discounts and vouchers.
• Perform E-Auto Transfers to complete ownership transfers when needed.
• Produce all required reports in a timely and accurate manner.
• Participate in other company activities as assigned.

Skills

5 years experience

MS Office

Independent

Attention to detail

Communication skills

Education

Bachelor's degree

Job description

PERMANENT - FULL TIME

Job Description

Job Title

ASSISTANT MANAGER, OPERATIONS SUPPORT

Work Location

EXPERIENCE CENTER

About You

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively together with CARSOME Consultants and Branch Financial Admins to ensure their booking [both Online & Offline] translates to Delivery.
• Monitor and track the In-Processing activities from Loan Applications up until Disbursements.
• Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.
• Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].
• Liaise on Fleet movement for booked inventory between Experience Centers
• Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.
• Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.
• Ensure retail operation processes are executed and adhering to Retail SOP.
• CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]
• Prepare PR/PO for invoices charged by Panel Vendors to despatch to Finance Department.
• Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.
• Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals
• Advocate usage & tracking of Vouchers and CMS Discounts
• Perform E-Auto Transfers to complete Ownership Transfer when necessary.
• Ensure all reports required by Management are produced in timely & accurate manner.
• Involve in any other Company’s activities as assigned.

Your Know-How

• Bachelor's Degree or Professional Qualification in the relevant discipline
• (Accounting/Finance/Business/Economics)
• 5 years of related working experience
• Proficient in Microsoft Office Applications
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills
• Experience in HP banking industry

About Us

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With presence across Malaysia, Indonesia, Thailand and Singapore, we aim to digitalize the region’s used car industry by reshaping and elevating the car buying and selling experience.

CARSOME provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient.

Vision

To create the most trusted vehicle ownership ecosystem powered by technology & data.

Mission

To provide our customers with peace of mind through the entire lifecycle of their pre-owned vehicle ownership experience.