Assistant Manager, Operations

SD Guthrie International; Petaling Jaya; Presencial; MYR 70 000 - 120 000; Tempo integral

Resumo da oferta

SD Guthrie International is seeking an experienced engineer to oversee production management, quality assurance, delivery deployment, and after-sales service for agricultural machinery. The role involves coordinating with factories, technicians, and internal teams to ensure on-time delivery, effective warranty handling, and continuous process improvements.

The ideal candidate holds a bachelor’s degree in a relevant engineering field and has 5–8 years of experience in agriculture machinery,

Qualificações

• Bachelor’s degree in a relevant engineering/technical discipline.

Responsabilidades

• Monitor production at appointed factories and ensure specifications and delivery schedules.
• Coordinate inspections, quality checks, PDIs and testing; address defects and corrective actions.
• Coordinate delivery, assembly, installation, commissioning and handover with manufacturers and teams.
• Handle customer complaints, breakdowns, troubleshooting, servicing and warranty claims.

Conhecimentos

Production Mgmt

Quality Mgmt

Delivery Deployment

Warranty Mgmt

After Sales Support

Operations Improvement

Documentation

Formação académica

Bachelor’s Degree in Agricultural/Mechanical/Automotive Engineering or related field

Descrição da oferta de emprego

Job Description:

Responsibility

Key Activities

Approx. Time (%)

• Production Management. Monitor production at appointed factories. Ensure machines are built according to specifications, quality requirements and delivery schedule. Conduct factory visits and follow up on production issues.
• Quality Management. Coordinate inspections, quality checks, PDI and testing. Identify defects and coordinate corrective actions. Ensure machines are complete and ready for delivery.
• Delivery Deployment. Coordinate delivery, assembly, installation, commissioning and machine handover. Work with manufacturers, technicians and internal teams to resolve outstanding issues.
• Warranty Management. Handle customer complaints, breakdowns, troubleshooting, servicing and warranty claims. Coordinate with manufacturers and technical teams to resolve issues and track warranty cases.
• After Sales & Service Support. Coordinate sourcing and availability of spare parts, service kits and components. Support field service needs and monitor recurring parts issues.
• Operational Improvement. Maintain production, delivery, service and warranty records. Prepare status reports and identify recurring issues for product and process improvement.
• Administration & Documentation. Prepare tenders, SSJF, agreements and other paperwork as required from time to time. Track reviews, approvals and deadlines; maintain records. Supervise both direct reports, allocate work and verify completion.

Job Requirement

• Bachelor's Degree in Agricultural Engineering, Mechanical Engineering, Automotive Engineering, Agricultural Technology, or other relevant engineering/technical discipline.
• 5-8 years of relevant experience in agricultural machinery, equipment manufacturing, engineering, project execution, field service, after-sales support or related industries.
• Experience in coordinating manufacturing partners, fabricators, machinery suppliers or equipment OEMs will be an advantage.
• Experience in plantation/agricultural mech