Assistant Manager, Operation Support (Mersing)

Carsome Sdn Bhd; Mersing; On-site; MYR 70,000 - 110,000; Full time

Job summary

Carsome Sdn Bhd in Malaysia (Johor, Mersing) is seeking a Branch Operations professional to optimize processes from loan submission to ownership transfer. You will coordinate with consultants, branch admins and marketing officers to ensure accurate bookings, timely disbursements and compliant data handling.

The role requires a degree in accounting/finance/business/economics, at least 5 years of relevant experience, and strong MS Office skills.

Qualifications

• Bachelor's Degree or Professional Qualification in accounting/finance/business/economics.
• 5 years of related working experience.
• Proficient in Microsoft Office Applications.
• Able to work independently with minimal supervision.
• Good problem-solving skills and pay attention to details.
• Ability to multitask and work as a team to support staff and colleagues.
• Good interpersonal and communication skills.
• Experience in HP banking industry.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customers Orders with Consultants and Branch Support Admins to ensure bookings translate to Delivery.
• Monitor In-Processing from Loan Applications to Disbursements.
• Train and develop Branch Support Admin to meet TAT & SLA.
• Enforce Data Compliance and Data Accuracy within CMS for all entries by BSA.
• Liaise on Fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers regarding Loan Submissions including Disbursements.
• Collect Cash Payments via Credit/Debit Cards and perform Bank Settlements.
• Ensure retail operation processes adhere to Retail SOP.
• CMS Processes to be regulated according to OKR.
• Prepare PR/PO for invoices charged by Panel Vendors.
• Co-manage Petty Cash custodian and expenses reimbursements.
• Encourage automation by submissions of Loan using Banks’ e-dealers/e-portals.
• Advocate usage & tracking of Vouchers and CMS Discounts.
• Perform E-Auto Transfers for Ownership Transfer when necessary.
• Produce reports required by Management in a timely & accurate manner.
• Involve in other Company activities as assigned

Skills

Microsoft Office

Independent working

Problem solving

Attention to details

Interpersonal skills

Communication skills

Multitasking

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics

Job description

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins to ensure their booking (both Online & Offline) translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admin (BSA) to perform their assigned tasks, meeting TAT & SLA throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin (BSA).

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results (OKR)

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in a timely & accurate manner.

Involve in any other Company’s activities as assigned

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline (Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my