Assistant Manager, Operation Support (Loan/Fleet)

Carsome Sdn Bhd; George Town; On-site; MYR 67,000 - 112,000; Full time

Job summary

Carsome Sdn Bhd is seeking an Assistant Manager, Operation Support (Loan/Fleet) to lead administrative operations at the Experience Center. You will report to the Branch Manager and dotted-line to the Country Retail Operations, while guiding the Branch Support Admin and supporting retail processes across centers.

Key duties include developing branch operation strategies, tracking customer orders from bookings to delivery, overseeing loan processing from application to disbursement, training the

Qualifications

• Bachelor's degree or professional qualification in accounting/finance/business/economics.
• 5 years of related working experience.
• Proficient in Microsoft Office applications.
• Independent with minimal supervision and strong problem-solving.
• Good interpersonal and communication skills.

Responsibilities

• Develop strategies and action plans for Branch Operation process improvement.
• Track Customer’s Orders collectively with CARSOME Consultants and Branch Support Admins to ensure bookings translate to delivery.
• Monitor loan processing from applications up until disbursements.
• Train and develop Branch Support Admin to perform tasks meeting TAT & SLA.
• Ensure data compliance and data accuracy within CMS for all entries by Branch Support Admin.
• Liaise on fleet movement for booked inventory between Experience Centers.
• Follow-up with Marketing Officers regarding status of loan submissions including disbursements.
• Collect cash payments via Credit/Debit Card and perform bank settlements.
• Ensure retail operation processes are executed and adhere to Retail SOP.
• Prepare PR/PO for invoices charged by panel vendors for Finance.

Skills

Microsoft Office

Problem solving

Attention to detail

Multitasking

Interpersonal skills

Teamwork / Communication

Education

Bachelor's Degree or Professional Qualification in Accounting/Finance/Business/Economics

Tools

HP banking system

Job description

Assistant Manager, Operation Support (Loan/Fleet)

You will be responsible for the administrative operational matters at your designated Experience Center whilst directly reporting to the Branch Manager and dotted line reporting to the Country Retail Operations. Your accountability encompasses managing your direct reports namely the Branch Support Admin [BSA] and not limited to co-support the retail operational aspects of the Experience Centers.

Your Day-to-Day

Develop strategies and action plans for Branch Operation process improvement.

Track Customer’s Orders collectively together with CARSOME Consultants and Branch Support Admins

to ensure their booking [both Online & Offline] translates to Delivery.

Monitor and track the In-Processing activities from Loan Applications up until Disbursements.

Train and develop Branch Support Admin [BSA] to perform their assigned tasks, meeting TAT & SLA

throughout the booking activities.

Enforcing Data Compliance and Data Accuracy within CMS for all entries made by Branch Support Admin [BSA].

Liaise on Fleet movement for booked inventory between Experience Centers

Follow-up and liaise with Marketing Officers from FI/Banks regarding status of Loan Submissions including Disbursements.

Collecting Cash Payments appropriately via Credit Card or Debit Card by following up to perform Bank

Settlements on FI/Banks Terminals.

Ensure retail operation processes are executed and adhering to Retail SOP.

CMS Processes to be regulated and strictly performed according to Objectives and Key Results [OKR]

Prepare PR/PO for invoices charged by Panel Vendors to dispatch to the Finance Department.

Co-manage custodian of Petty Cash Management to capture all branch’s expenses and reimbursements towards bills submitted.

Consistently encourage automation by submissions of Loan using Banks’ e-dealers/e-portals

Advocate usage & tracking of Vouchers and CMS Discounts

Perform E-Auto Transfers to complete Ownership Transfer when necessary.

Ensure all reports required by Management are produced in a timely & accurate manner.

Involve in any other Company’s activities as assigned.

Your Know-How

Bachelor's Degree or Professional Qualification in the relevant discipline

(Accounting/Finance/Business/Economics)

5 years of related working experience

Proficient in Microsoft Office Applications

Able to work independently with minimal supervision.

Good problem-solving skills and pay attention to details.

Ability to multitask and work as a team to support staff and colleagues.

Good interpersonal and communication skills

Experience in HP banking industry

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Assistant Operations Manager?
• Which of the following types of qualifications do you have?

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

CARSOME is Southeast Asia’s largest integrated car e-commerce platform. With operations across Malaysia, Indonesia, Thailand and Singapore, CARSOME aims to digitize the region’s used car industry by reshaping and elevating the car buying and selling experience.

The company provides end-to-end solutions to consumers and used car dealers, from car inspection to ownership transfer to financing, promising a service that is trusted, convenient and efficient. CARSOME currently transacts around 100,000 cars annually and has more than 2,000 employees across all its offices.

For more information, please visit www.carsome.my

What can I earn as an Assistant Operations Manager