Assistant Manager - Lead, Development & Operations (30058)

Sunway University; Subang Jaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

Sunway University’s PACE division seeks an experienced executive education operations leader to drive growth of its programmes, oversee enrolment, trainer development, and ensure smooth delivery across courses and venues.

You will collaborate with stakeholders to optimize budgeting, forecasting, invoicing, and performance reporting, while safeguarding quality and learner satisfaction through strong governance and risk management.

Qualifications

• 5–8 years of experience in programme operations, executive education, training delivery, or business development.
• At least 2 years of team leadership experience.
• Strong project management, budgeting, forecasting, and collections management capabilities.
• Experience managing trainer or facilitator networks; HRD Corp (HRDC) knowledge is an advantage.
• Excellent stakeholder management and communication skills across corporate, government, and academic partners.

Responsibilities

• Lead growth and development of Sunway University PACE’s executive education programmes.
• Oversee enrolment, trainer development, operations, and financial performance.
• Manage the sales pipeline from lead generation to confirmed enrolment.
• Coordinate invoicing, collections, and finance with the Finance team.
• Prepare and monitor programme performance reports covering enrolment, delivery, financials, and operational metrics.

Skills

Team leadership

Project management

CRM experience

Budgeting

Forecasting

Stakeholder management

Communications

Tools

CRM software

Finance systems

Job description

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The post-holder will lead the delivery of Sunway University PACE’s executive education programmes by overseeing programme growth, enrolment, trainer development, operations, and financial performance. The post-holder will also work closely with key stakeholders to ensure high-quality programme delivery, operational efficiency, and sustainable portfolio growth.

Key Responsibilities:

Growth & Development

Conduct market research and competitive analysis to identify market demand and programme opportunities.

Develop programme positioning and go-to-market plans with key stakeholders.

Monitor industry trends and drive the development of relevant, high-demand programmes.

Manage the sales pipeline from lead generation to confirmed enrolment.

Oversee budgeting, revenue forecasting, and performance tracking.

Establish efficient sales and enrolment processes to maximize conversions and minimize dropouts.

Trainer Development

Develop trainer onboarding, certification, and quality-assurance standards & ensure sustainability and scalability.

Manage trainer allocation and capacity to support portfolio growth.

Ensure seamless and timely programme delivery through coordination of trainers, venues, materials and logistics.

Manage delivery risks, learner feedback, and compliance requirements to maintain quality and learner satisfaction.

Invoicing, Collections & Finance Coordination

Ensure accurate and timely invoicing and payment collection.

Coordinate with Finance to support billing, collections, and reconciliations.

Reporting & Performance

Prepare and monitor programme performance reports covering enrolment, delivery, financials, and operational metrics.

Identify risks early and drive corrective actions to improve performance.

Key Qualifications & Skills:

5 to 8 years of experience in programme operations, executive education, training delivery, or business development, with at least 2 years of team leading experience.

Strong project management, CRM, budgeting, forecasting, and collections management capabilities.

Experience managing trainer or facilitator networks, with knowledge of HRD Corp (HRDC) requirements is an advantage.

Excellent stakeholder management \and communication skills across corporate, government, and academic partners.

We thank all applicants forexpressing theirinterest in this vacancy. Please note that onlyshortlisted applicants willbe notified.