Assistant Manager, IT Integration (Based in Malaysia)

DHL Supply Chain; Selangor; On-site; Confidential; Full time

Job summary

DHL Supply Chain is seeking a skilled IT professional to drive integrations between WMS and TMS and data extraction for Power BI analytics. You will work across APAC on data-enabled projects, creating documentation and guiding colleagues on new solutions.

The role requires 3–5 years in integration projects, solid SQL and BI experience, and English fluency. A strong understanding of SDLC and ERP systems will be advantageous.

Qualifications

• Bachelor’s degree in Computer Studies, Information Technology or equivalent.
• 3–5 years of experience in Integrations and digitalization projects.
• Experience with B2B/B2C integration technologies (APIs, data mapping, protocols).
• Experience in Crystal Reports, Jasper Reports, SSRS or other reporting services.
• Excellent SQL, data analysis and database design skills.
• Knowledge of VBA, PL/SQL and Business Intelligence tools (Power BI a plus).
• Good understanding of WMS/TMS/ERP systems and SDLC/PM methodologies.
• Strong analytical, problem-solving and communication skills.
• Fluent in English (verbal and written).

Responsibilities

• Implement and configure integrations between WMS and TMS and between customer and DHL systems.
• Extract data for Power BI usage and analytics.
• Address diverse data analytics requirements across APAC using DHL tools and platforms.
• Create and maintain technical documentation across project lifecycles.
• Ensure service requests and incidents meet SLAs.
• Study, evaluate and implement new IT solutions for the business.
• Guide team members on new solutions and manage assigned projects.
• Participate in testing, training, deployment and post-implementation support.
• Investigate and resolve technical issues and liaise with IT vendors.

Skills

Integrations

Data analytics

Power BI

SQL

API

SDLC

Communication

Education

Bachelor’s degree in Computer Studies/Information Technology

Tools

Crystal Reports

Jasper Reports

SSRS

Power BI

Job description

About Us At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent over the world. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.

Under the DHL Supply Chain umbrella, one of the business units of DHL, we provide customized logistics and industry solutions in the areas of supply chain management, warehousing, distribution, value added services, and lead logistics provider services for our customers – helping them deliver better results everyday.

Responsibilities

• Responsible on implement, configuration of integrations between WMS and TMS, and between customer’s and DHL system.
• Responsible for data extractions for Power BI usage.
• Responsible for any other data analytics requirement initiated locally or within APAC, by utilizing DHL standard tools or platform.
• Responsible for creating and maintaining technical documentations throughout the project lifecycle.
• Ensure service requests and incidents are resolved within SLAs.
• Perform study and implementation of new IT solutions to the business in a timely and quality manner.
• Provide guidance on other team member on newly implemented solution.
• Manage projects as assigned from time to time.
• Participate in the testing, training, implementation and post-implementation support for the projects.
• Investigate and resolve technical issues encounter by users.
• Work with IT vendors for application maintenance and technical services.
• Ad hoc duties assigned by Senior Manager.

Requirements

• Bachelor’s degree in Computer Studies, Information Technology or equivalent.
• 3 to 5 years of experience in Integrations and digitalization project.
• Experience in common B2B and B2C integration technologies (i.e. protocols and message standards, requirements and data mapping, API, visibility tools etc.).
• Experience in Crystal Report, Jasper Report, SSRS or any other reporting services.
• Excellent in SQL command, data analysis and database design.
• Knowledge of VBA, PL/SQL and Experience in Business intelligent tool. E.g. Power BI will be added advantage.
• Good understanding of Warehouse Management System (WMS) / Transport Management System (TMS) / any ERP Systems.
• Good understanding of the Software Development Lifecycle (SDLC) and Project Management.
• Strong analytical skills, problem-solving skills and communications skills.
• Effective communication skills / interpersonal understanding.
• Fluent in English (verbal and written).

At DHL Supply Chain we take pride in our commitment to fostering a workplace that celebrates diversity and promotes inclusion for all. We believe that the diverse backgrounds, perspectives, and experiences of our employees are integral to our success. Our inclusive culture is built on the principles of equality, respect, and belonging, where every team member is valued and empowered.

We actively encourage individuals from all walks of life, regardless of age, race, gender, sexual orientation, religion, nationality, disability, or any other characteristic, to apply for positions with us. We are dedicated to providing equal opportunities, removing barriers, and creating an environment where everyone feels they truly belong.