ASSISTANT MANAGER, IT

Tasek Concrete; Sungai Buloh; On-site; MYR 120,000 - 180,000; Full time

Job summary

Jora Malaysia is seeking an experienced IT Operations Manager to lead day-to-day IT operations across corporate offices, batching plants, and sites. The role covers IT operations and support, ERP implementation and digital transformation, IT infrastructure and OT, cybersecurity and governance, and budget oversight.

You will supervise IT support teams, ensure rapid incident resolution, support ERP integrations, and drive business process improvements while maintaining regulatory compliance and

Qualifications

• Degree in information technology or computer science or related field.
• At least 5 years of experience in IT.
• Experience leading an operations management team within an IT capacity.
• Proven knowledge of IT systems, hardware and software.
• Strong communication skills and ability to manage stakeholders and leadership.

Responsibilities

• Supervise IT support personnel in delivering software, hardware, network, and end-user support services
• Ensure timely resolution of IT incidents, service requests, and operational issues
• Provide onsite support and consultation to batching plants and operational locations as required
• Support ERP implementation, system enhancements, and business process transformation initiatives across the organization
• Support integration between ERP and batching plant systems, dispatch systems, Microsoft 365
• Work with key users to execute test scenarios and validate business processes
• Ensure ongoing support for business users and batching plant operations
• Monitor the performance and availability of IT and operational technology systems supporting batching plant operations
• Perform regular IT security reviews, audits, and log monitoring activities
• Ensure compliance with internal policies, regulatory requirements, and audit recommendations

Skills

IT operations

ERP implementation

Cybersecurity governance

Budget management

Leadership

Stakeholder management

Education

Bachelor's degree in information technology or computer science

Tools

ERP software

Microsoft 365

ITSM tools

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Lead and oversee the day-to-day IT operations across corporate offices, batching plants, and operational sites. This role encompasses IT operations and support, ERP implementation and digital transformation, IT infrastructure and operational technology, cybersecurity and governance, and budget management.

Key responsibilities

Supervise IT support personnel in delivering software, hardware, network, and end-user support services

Ensure timely resolution of IT incidents, service requests, and operational issues

Provide onsite support and consultation to batching plants and operational locations as required

Support ERP implementation, system enhancements, and business process transformation initiatives across the organization

Support integration between ERP and batching plant systems, dispatch systems, Microsoft 365

Work with key users to execute test scenarios and validate business processes

Ensure ongoing support for business users and batching plant operations

Monitor the performance and availability of IT and operational technology systems supporting batching plant operations

Perform regular IT security reviews, audits, and log monitoring activities

Ensure compliance with internal policies, regulatory requirements, and audit recommendations

About you

Support the IT Manager throughout the ERP implementation lifecycle

Support the IT Manager in risk assessments, mitigation planning, disaster recovery planning, and audit preparation activities

Promote cybersecurity awareness and security best practices across the organization

Monitor IT operational expenditures and ensure spending remains within approved budgets

Assist in preparing annual IT budgets, forecasts, and cost optimization initiatives

Job Requirements

Candidate must possess at least a degree in information technology or computer science, or related field.

At least 5 years of experience in IT field.

Previous experience of leading an operations management team within an IT capacity.

Proven knowledge and technical expertise in IT systems, hardware and software

Strong communication skills and ability to build and maintain productive relationships with internal and internal stakeholders, subordinates, peers and senior management

Facilitation and project management skills.