Assistant Manager, Fund Distribution Services M/F

Caceis Group; Putrajaya; On-site; MYR 120,000 - 180,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, invites applications for the role of Assistant Manager, Fund Distribution Services. You will oversee day-to-day operations across capital calls, subscriptions, distributions, redemptions, transfers and conversions to ensure accurate processing.

You will lead and coach the team, monitor SLA/KPI, and collaborate with clients and other units to deliver high-quality, timely service.

Qualifications

• Minimum 4 years of experience in Transfer Agency or financial services industry in an operations environment.

Responsibilities

• Manage day-to-day activities for Dealing, Reporting and Settlement and ensure accuracy and timeliness.
• Monitor SLA/KPI to maintain service quality and governance standards.
• Coach and support team members on day-to-day operations and escalation handling.
• Ensure timely completion of tasks, quality checks and adherence to deadlines.
• Liaise with other departments to deliver high-quality client service and resolve issues.

Skills

Organizational skills

Time management

Communication

Attention to detail

Leadership

Governance

Risk awareness

Fast-paced work environment

English language

Education

Bachelor Degree / BSc Degree or equivalent

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Job Description

What is the opportunity? CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Assistant Manager, Fund Distribution Services is responsible in ensuring the team accurate and timely operation of agreed day-to-day processes supporting the capital call / subscription, distribution/redemption, transfer, and conversion functions across the range of Fund Distribution Services structures.

Region: Lux

Working Hours: 9:00am–6:00pm / 1:00pm-10:00pm / 3:00pm-12:00am (Malaysia time)

What will you do?

• Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.
• Responsible of the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.
• They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.
• The Supervisor will monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.
• Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.
• Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include trade processing, dispatching, cash Processing, electronic dealing, reporting, and distribution.
• All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.
• Perform quality checks or second level validation on output from the team.
• Ensure daily cut-offs are adhered to in accordance with the SLA.
• Ensure quality and timeliness around all activities.
• Ensure queries are managed effectively.
• Liaise with other department units to ensure high-quality service provided to clients.
• Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.
• Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.

Télétravail : unauthorized

Complément

What will you do? (Continuation)

Participate in any training as directed by the Manager, Shareholder Services.

Complete any necessary or recommended internal or external structured training programs and modules.

Ensure all team deadlines are met with a very high level of accuracy.

Ensure all documents are carefully reviewed by team capturing all instructions & information accurately.

Review and monitor the client workflow queue to ensure all items action within SLA.

Provide high-quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes.

Providing clear and concise internal communication where and when necessary to the relevant teams/persons. This may include confirmation of uploads or transfers and notification of delays to the relevant teams.

Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, review and monitor the client workflow queue to ensure all items are actioned with SLA, Maintain the integrity of data within Sara and Documentum.

Ensure ongoing productivity especially when less staff available (holiday period, sick leave, emergency leave) and at times of high volumes (such as distribution periods) by providing back-up relief for staff who are absent, on leave or at times of high volume.

Application criteria

Position with management No Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization

Minimum 4 years of experience in Transfer Agency or financial services industry in an operations environment.

Skills

Minimum experience level 3-5 years Skills needed

• Strong organizational and time management skill (team process cut-off sensitive).
• Ability to handle fast & intense operational work environment.
• Great communication skill and stakeholder management.
• Attention to details (accuracy as it is high-risk process).
• Able to lead the team in process and coordinate operational activities.
• Strong adherence to controls and governance.
• Risk awareness mindset and highly motivated.

Languages English

Company CACEIS

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024)

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.