Assistant Manager, Operation Support, Fund Administration (OPSU) M/F

Caceis Group; Putrajaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

CACEIS Malaysia, part of the global asset servicing group, is seeking an Assistant Manager, OPSU in IOI City, Putrajaya. You will lead a team supporting production, apply process improvements and handle business-quality reporting, while coordinating technical-functional topics for the business line.

The role requires 3–5 years in fund accounting or business application support, strong VBA/Macro skills and fluent English, with a results‑driven mindset and ability to manage multiple priorities in

Qualifications

• Post-secondary education with an accounting/finance concentration or equivalent.
• Typically 4–6 years of related experience in Fund Accounting processes and/or Business application support processes.
• Propose improvements in terms of organisation, process, tool, etc. on the basis of a thorough analysis to increase quality and performance or reduce risks of malfunctions.
• Manage a project from start to finish by defining and implementing all the resources necessary for its success in keeping with the quality/cost/time requirements.

Responsibilities

• Project management: deliverables, schedule, training materials and related documentation.
• User assistance and support to the production team and other CACEIS units.
• Production tracking and monitoring of flows; address malfunctions and implement fixes.
• Administer and update knowledge bases and process documentation for the business line.

Skills

VBA/Macro

English

Project management

Education

Bachelor Degree / BSc or equivalent

Job description

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Job Description

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As an Assistant Manager, OPSU, you will manage a team that is accountable to assist and support production and users, in particular by harnessing his/her expertise and by providing training. He/she is responsible for the continuous improvement of business processes and their quality reporting. Finally, he/she takes charge of or oversees technical-functional topics in relation to the business line.

Region

Europe

Working hours

9:00AM – 6:00PM

What will you do?

• Project Management - Write and/or assist with writing all types of deliverables, as a project manager or contributor, linked to project management (schedule, statement of requirements, test specifications, etc.), change management or trainings (facilitate internal or external training, write training materials and, in some cases, write exams and their answer keys, etc.)
• User assistance and support - Provide assistance and support to his/her team and to any other CACEIS unit in the framework of one-off or recurring events (implementation of new products or services, complex portfolios, seasonal activities, temporary assignment, etc.)
• Production tracking - May monitor the proper integration of flows or production activities through appropriate applications and handle corrective actions and alerts if there are malfunctions.
• Quality & management of business processes - Administer and support all types of knowledge bases and all documentation for the business line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity. Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional.

What’s in it for you?

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Position with management Yes Minimum level of study Bachelor Degree / BSc Degree or equivalent Training / Specialization Minimum experience level 3-5 years Skills needed IT tools

Application criteria

• Post-secondary education with an accounting/finance concentration or equivalent.
• Typically 4 – 6 years of related experience in Fund Accounting processes and / or Business application support processes.
• Propose improvements in terms of organisation, process, tool, etc. on the basis of a thorough analysis to increase quality and performance or reduce risks of malfunctions.
• Manage a project from start to finish by defining and implementing all the resources necessary for its success in keeping with the quality/cost/time requirements, in line with the project target.
• Work on an information system tool in accordance with the permissions defined to make modifications and/or corrections to data/parameters as needed, in compliance with the defined strategy (in conjunction with the production business lines).
• Choose and implement teaching methods and techniques adapted to the content and format of a training action with the goal of giving participants better support as they learn.
• A sense of urgency to achieve excellent results.
• Flexible, ability to cope with stress and pressure.
• Good organizational awareness.
• Good networking and client relationship.
• Computer literacy.
• Independent, confident, self-motivated, pro-active and mature.
• Willing to take on new challenges and work under pressure.
• Project management experience.
• VBA/Macro knowledge. Languages English

Company

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.

CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024).

By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.