Senior Client Operations Officer, Fund Execution (Dealing) M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 90,000 - 150,000; Full time

Job summary

CACEIS Malaysia, located in IOI City, Putrajaya, seeks a Senior Client Operations Officer in Fund Execution (Dealing) to support the Fund Distribution Services. You will manage operational implementation of client transactions, ensuring correct instructions and timely settlement across funds.

Working hours are 1:00PM–10:00PM Malaysia time. You will report on activity, enhance processes, and assist onboarding of new clients while coordinating with internal units and ensuring regulatory compliance.

Qualifications

• Bachelor's degree in accounting, finance, or related field.
• At least 2 years of related experience in operations processes such as Fund Execution or Transfer Agency.
• Good knowledge of Fund/Trust Industry and Financial Markets.

Responsibilities

• Process client operations according to procedures.
• Receive instructions and ensure proper execution in tools.
• Record and post operations to client accounts and update records.
• Collaborate with internal units to execute client instructions.
• Produce/update activity reports and support client onboarding.
• Contribute to compliance, quality and process improvements.

Skills

Fund execution

Operations process

Client servicing

Risk & controls

Education

Bachelor's degree in accounting/finance

Tools

Fund Platform

CRM/ERP systems

Job description

Senior Client Operations Officer, Fund Execution (Dealing) M/F

Business type

Types of Jobs - Asset Management

Job title

Senior Client Operations Officer, Fund Execution (Dealing) M/F

Contract type

Permanent Contract

No

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As part of Fund Distribution Services, the Fund Execution function is responsible to manage client’s transactions on various investment funds. Specifically, the Dealing team is responsible to ensure all trades are instructed correctly and settled timely.

As a Senior Client Operations Officer, you will be responsible to manage and control the operational implementation of the various transactions and services on behalf of clients.

Working hours: 1:00PM – 10:00PM (Malaysia time)

What will you do?

Within the perimeter assigned to him/her and depending on the specific constraints and organization of each unit of assignment (cut-offs, processing deadlines, etc.), the Senior Client Operations Officer may perform the following tasks:

Processing of client operations according to procedures

• Receive instructions and ensure their well execution in the working tools in accordance with procedures.
• File the instructions received and manage archives/folders.
• Record and/or post operations to client accounts.
• Update the tools, databases and document repositories associated with his/her activities.
• Mobilize the internal units whose work is required to execute client instructions.
• Collect and control the information needed to process his/her files.
• Connect with the TA to follow up on the order placement.
• Perform control and reconciliation operations related to his/her activity.
• Address and resolve all types of blocks, rejections and anomalies affecting the flow of incoming and outgoing instructions in accordance with procedures in force.

Reporting

• Produce/update the activity reports identified by management.

Client relations

• Address requests and claims submitted by clients and counterparties relating to operations processed by the unit.
• Support the onboarding of new clients.

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Supplementary Information

What will you do? (Continuation)

Compliance and quality

• Contribute to the continuous improvement of operating methods and information systems, participate in the formalization of needs vis‑à‑vis IT tools.
• Be an active, vigilant participant in fighting fraud, money laundering and the funding of terrorism.

Others

• Manage the collection and processing of client / investor requests (internal and/or external) to provide the functional response meeting the quality requirements as soon as possible.
• Document and regularly share his/her activities and projects with his/her team and line managers according to the processes/procedures in force and the required protocols and alert his/her line managers if difficulties are encountered or anticipated.
• Perform the analyses necessary to assess operations/services presenting a risk in relation to the regulatory framework or the internal procedures in order to report anomalies, recommend/take necessary corrective measures if necessary, and manage priorities.
• Organize and plan his/her work in order to comply with major milestones and deadline constraints. Be able to rigorously manage the time allotted to meet the defined objectives.

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• An undergraduate or master’s degree in accounting, finance, or another business-related field.
• At least 2 years of related experience in operations processes such as Fund Execution, Global Fund Platform, Custody transaction processing, or Transfer Agency.

Level of minimal experience

3-5 years

Experience

Good knowledge about Fund/Trust Industry and Financial Markets in general.

Languages

General information

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors. Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services. CACEIS is a consolidator in the European asset servicing market and posts sustained growth in its business activities. The group holds €5.3 trillion in assets under custody and €3.4 trillion in assets under administration (figures as of 31 December 2024) By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities.