Assistant Manager, Operation Support, Fund Administration (OPSU) M/F

CACEIS-Gruppe; Putrajaya; On-site; MYR 90,000 - 140,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

World-class training program

Collaborative culture

Job summary

CACEIS Malaysia is seeking an Assistant Manager, Operation Support, Fund Administration (OPSU) to lead a team delivering production support and continuous improvement of processes for fund administration across Europe clients. Based in IOI City, Putrajaya, you will train staff, oversee technical-functional topics, and ensure high quality service delivery.

You will drive improvements, manage projects end-to-end, and coordinate with production lines to optimize workflows and reporting.

Qualifications

• Sense of urgency to achieve excellent results.
• Ability to cope with stress and pressure.
• Good organizational awareness.
• Good networking and client relationships.
• Independent, confident, self-motivated and proactive.

Responsibilities

• Project Management - manage deliverables, schedules, requirements, tests and trainings.
• User assistance and support to the OPSU team and other CACEIS units on new products, services and complex portfolios.
• Production tracking and monitoring flows; address malfunctions and take corrective actions.
• Quality and management of business processes; maintain knowledge bases and documentation; drive continuous improvement.

Skills

Urgency

Stress-resilience

Organizational awareness

Client networking

Independence

Proactivity

Pressure handling

Education

Bachelor degree in accounting/finance

Job description

Assistant Manager, Operation Support, Fund Administration (OPSU) M/F

Business type

Types of Jobs - Finance / Accounting

Job title

Assistant Manager, Operation Support, Fund Administration (OPSU) M/F

Contract type

Permanent Contract

Yes

Job summary

What is the opportunity?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

As an Assistant Manager, OPSU, you will manage a team that is accountable to assist and support production and users, in particular by harnessing his/her expertise and by providing training. He/she is responsible for the continuous improvement of business processes and their quality reporting. Finally, he/she takes charge of or oversees technical-functional topics in relation to the business line.

Region: Europe

Working hours: 9:00AM – 6:00PM

What will you do?

• Project Management - Write and/or assist with writing all types of deliverables, as a project manager or contributor, linked to project management (schedule, statement of requirements, test specifications, etc.), change management or trainings (facilitate internal or external training, write training materials and, in some cases, write exams and their answer keys, etc.)
• User assistance and support - Provide assistance and support to his/her team and to any other CACEIS unit in the framework of one-off or recurring events (implementation of new products or services, complex portfolios, seasonal activities, temporary assignment, etc.)
• Production tracking - May monitor the proper integration of flows or production activities through appropriate applications and handle corrective actions and alerts if there are malfunctions.
• Quality & management of business processes - Administer and support all types of knowledge bases and all documentation for the business line (procedures, operating methods, processes, operational descriptions, etc.), in particular by monitoring his/her activity. Take responsibility for the continuous improvement of processes and their related procedures, by leveraging his/her knowledge of them and overseeing the necessary actions, which may or may not be cross-functional.

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Supplementary Information

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including performance based bonuses, flexible benefits, and competitive compensation.
• Leaders who support your development through coaching and managing opportunities.
• A world-class training program in financial services.
• A collaborative dynamic culture where personal initiative and hard work are recognized and rewarded.

Geographical area

Asia, Malaysia

City

Bachelor Degree / BSc Degree or equivalent

• Post-secondary education with an accounting/finance concentration or equivalent.

Level of minimal experience

3-5 years

Experience

• Typically 4 – 6 years of related experience in Fund Accounting processes and / or Business application support processes.
• Propose improvements in terms of organisation, process, tool, etc. on the basis of a thorough analysis to increase quality and performance or reduce risks of malfunctions.
• Manage a project from start to finish by defining and implementing all the resources necessary for its success in keeping with the quality/cost/time requirements, in line with the project target.
• Work on an information system tool in accordance with the permissions defined to make modifications and/or corrections to data/parameters as needed, in compliance with the defined strategy (in conjunction with the production business lines).
• Choose and implement teaching methods and techniques adapted to the content and format of a training action with the goal of giving participants better support as they learn.

Required skills

• A sense of urgency to achieve excellent results.
• Flexible, ability to cope with stress and pressure.
• Good organizational awareness.
• Good networking and client relationship.
• Independent, confident, self-motivated, pro-active and mature.
• Willing to take on new challenges and work under pressure.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.

Entity

CACEIS is the asset servicing banking group of Crédit Agricole dedicated to asset managers and institutional investors.
Through offices across Europe, North and South America and Asia, CACEIS offers a broad range of services covering execution, clearing, forex, securities lending, custody, depositary, fund administration, fund distribution support, middle-office outsourcing and issuer services.
By working every day in the interest of society, we are a Group committed to diversity and inclusion and place people at the heart of all our transformations. All our job offers are open to persons with disabilities..