Assistant Manager, Trailer Fees, Fund Distribution Services

CACEIS Malaysia; Putrajaya; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

Performance-based bonuses

Flexible benefits

Competitive compensation

Training programme

Job summary

CACEIS Malaysia, based in IOI City, Putrajaya, seeks an Assistant Manager to oversee trailer fees and fund distribution services. You will manage Dealing, Reporting and Settlement processes, ensure accuracy and timely delivery, and act as the go-to person for operational governance.

A strong focus on process improvements, team coaching, and client service is required. Candidates should have 3-5 years in transfer agency or financial services operations, solid communication skills, and a

Qualifications

• 3-5 years of Transfer Agency or financial services industry in an operations environment.
• Good written and verbal communication skills, ability to use initiative and excellent attention to detail.
• Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.
• Good organization skills, ability to priorities workloads to meet tight deadlines.
• University degree or equivalent is desirable.
• Relevant systems knowledge desirable, including Excel and other Microsoft Office applications.

Responsibilities

• Manage day-to-day activities for Dealing, Reporting and Settlement including validation.
• Ensure accuracy, timeliness and completeness of transactions per procedures and SLA/KQI.
• Act as team go-to person for Dealing, Reporting and Settlement and coach staff on technical matters.
• Monitor workloads, provide back-up relief during holidays or high volume and escalate issues as needed.
• Ensure governance during Distribution/Special Events/Ad-Hoc requests and maintain quality across tasks.
• Complete required internal or external training and ensure all deadlines are met with high accuracy.
• Review client workflows and respond promptly to queries, maintaining clear internal communication.

Skills

Transfer Agency

Attention to detail

Communication skills

Team collaboration

MS Office / Excel

Education

University degree or equivalent

Tools

Excel

Job description

Assistant Manager, Trailer Fees, Fund Distribution Services

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, evolving into a trusted hub of operational excellence within the global CACEIS network. Strategically located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe. These services include Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. As a centre of excellence, CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients. The dedicated team in Malaysia is committed to delivering reliable, high-quality solutions that empower clients to thrive in a dynamic and competitive financial landscape.

Assistant Manager, Fund Distribution Services is responsible in ensuring the accurate and timely operation of agreed day-to-day processes supporting the capital call/subscription, distribution/redemption, transfer, and conversion functions across the range of Fund Distribution Services structures.

Region: LUX

Working Hours: 9:00am – 6:00pm (Malaysia time)

What will you do?

Manage the day-to-day activities for Dealing, Reporting and Settlement including validation.

Responsible for the accuracy, timeliness and completeness of transactions as per defined procedures, whilst meeting Client Service Level Agreement (SLA) & team KPI’s /KQI’s.

They will be the teams “go to” personnel in matters related to Dealing, Reporting and Settlement.

The Supervisor will monitor workloads and coach team members specifically on technical aspects of day-to-day operations, as well as dealing with and escalating matters of concern to the appropriate levels.

Ensure more governance during Distribution/Special Events/Ad-Hoc requests with the highest attention and prioritization.

Monitor team daily tasks to ensure they are completed in a timely & accurate manner. These include: Trade processing, Dispatching, Cash Processing, Electronic Dealing, Reporting, Distribution.

All deadlines need to be monitored & any issues escalated & communicated appropriately to stakeholders & clients.

Perform quality checks or second level validation on output from the team.

Ensure daily cut-offs are adhered to in accordance with the SLA.

Ensure quality and timeliness around all activities.

Ensure queries are managed effectively.

Liaise with other department units to ensure high-quality service provided to clients.

Ensure that escalation protocol to Management is strictly adhered to in case of operational issues and events.

Ensure ongoing productivity by providing back-up relief for staff who are absent, on leave or at times of high volume.

Complete any necessary or recommended internal or external structured training programs and modules.

Ensure all team deadlines are met with a very high level of accuracy.

Ensure all documents are carefully reviewed by team capturing all instructions & information accurately.

Review and monitor the client workflow queue to ensure all items action within SLA.

Provide high-quality client service or to stakeholders by responding promptly and accurately to all queries received by the Team, in accordance with agreed timeframes.

Providing clear and concise internal communication where and when necessary for the relevant teams/persons.

This may include confirmation of uploads or transfers and notification of delays etc to the relevant teams.

Ensure all deadlines are met with defined benchmark, ensure all documents are carefully reviewed capturing all instructions & information accurately, Review and monitor the client workflow queue to ensure all items are actioned with SLA, Maintain the integrity of data within Sara and Documentum.

Ensure ongoing productivity, especially when less staff are available (holiday period, sick leave, emergency leave) and at times of high volume (such as distribution periods) by providing back-up relief for staff who are absent, on leave or at times of high volume.

Complete any necessary or recommended internal or external structured training programs and modules in timely manner.

What do you need to succeed?

Must-have

3-5 years of Transfer Agency or financial services industry in an operations environment.

Good written and verbal communication skills, ability to use initiative and excellent attention to detail.

Good interpersonal skills and networking abilities with agents and internal departments and ability to work as part of a team to achieve collective goals.

Good organization skills, ability to priorities workloads to meet tight deadlines.

Nice-to-have

Experience in business administration and / or relevant operational knowledge and experience.

University degree or equivalent is desirable.

Relevant systems knowledge desirable, including Excel and other Microsoft Office applications.

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

A comprehensive Total Rewards Program includes performance-based bonuses, flexible benefits, and competitive compensation.

Leaders who support your development through coaching and managing opportunities.

A world-class training program in financial services.

A collaborative dynamic culture where personal initiative and hard work are recognized

Perks and benefits Medical Education support Dental Sports (e.g. Gym) Parking Allowance, Shift Allowance, Optical Benefi

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Assistant Manager?
• Which of the following types of qualifications do you have?

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.

CACEIS Malaysia has been a cornerstone of asset servicing since 2008, now a trusted hub of operational excellence within the global CACEIS network. Located in IOI City, Putrajaya, the company employs over 1,200 skilled professionals, providing a broad spectrum of services to institutional clients across Europe including Custody & Cash Clearing, Fund Administration, Fund Distribution, Master Data Services, Market Solutions, Group Invoicing, Reconciliations and Private Equity & Real Estate Solutions. CACEIS Malaysia plays a pivotal role in driving the scalability of global operations, enhancing service quality, and implementing standardized processes to meet the diverse needs of its clients.