Assistant Manager - Admissions (80115)

Sunway Education Group; Subang Jaya; On-site; MYR 60,000 - 120,000; Full time

Job summary

Sunway Education Group seeks an Assistant Manager – Admissions for Sunway International School. You will support recruitment, counselling, and enrolment of local and international students, delivering high-quality education counselling and a seamless customer experience from enquiry to enrolment.

You’ll lead admissions processes, collaborate across SIS and SEG, and build a strong team of student ambassadors while keeping records accurate in EMX and CRM systems.

Qualifications

• Bachelor's degree in a relevant field.
• Minimum 5 years of experience in admissions, student recruitment, customer service, sales or related areas.
• Proficiency in English and Mandarin; additional languages preferred.

Responsibilities

• Collaborate with leadership to uphold service excellence across Sunway International Schools and SEG.
• Counsel and manage admissions and enrolment for local and international students.
• Engage with prospective students, parents, agents, and colleagues via walk-ins, calls, chats and emails.
• Draft SOPs to streamline prospective customers’ experience.
• Maintain accurate records in EMX and CRM in compliance with SEG and authorities.
• Support CRM projects and coordinate customer engagement initiatives.
• Conduct programme briefings and training for stakeholders as required.
• Stay informed about industry trends to improve service, sales, and classroom experiences.
• Develop counseling tools and admissions policies to optimize operations.
• Build and nurture SIS student ambassadors to boost recruitment.

Skills

Leadership

Communication

Stakeholder management

Organizational skills

Problem solving

Customer service oriented

Education

Bachelor's degree in Business/Marketing/Communications/Education

Job description

Sunway Education Group is seeking an Assistant Manager – Admissions within Sunway International School to support the recruitment, counselling, and enrolment of prospective local and international students. The incumbent will be responsible for delivering high-quality education counselling, managing the admissions process, and providing a seamless customer experience across all touchpoints from enquiry through enrolment.

KEY RESPONSIBILITIES

• Work closely with the Assistant Director – Admissions & Customer Experience to foster a customer-centric culture, uphold service excellence, and strengthen collaboration across Sunway International Schools (SIS) and Sunway Education Group (SEG).
• Deliver programme counseling and manage student admissions and enrolment process for both local and international students. To continuously perform beyond expectations and give a WOW factor to all customers.
• Liaise and build relationships with prospective students, parents, local/ international agents and colleagues. This include attending to walk-in, phone-in, online chat and email enquiries professionally.
• Prepare Standard Operating Procedures (SOP) to streamline and continuously improve prospective customers’ experience.
• Maintenance of proper records in the School’s student database management system (EMX) and Customer Relation Management (CRM) system, in compliance with requirements of SEG and relevant authorities with the aim of 100% accuracy.
• Support CRM projects and coordinate customer engagement initiatives to enhance the overall customer experience.
• Conduct programme briefings and training sessions for internal and external stakeholders as required.
• Stay informed about industry news and competitors, providing insights to improve customer service, sales techniques, product knowledge and classroom experiences.
• Develop and refine counseling tools/ materials and implement admissions policies to optimize operations.
• Develop and nurture a strong team of SIS student ambassadors to promote student engagement and support recruitment efforts.

REQUIREMENTS

• Possess a Bachelor's Degree in Business, Marketing, Communications, Education, or a related field.
• Minimum 5 years of relevant experience in admissions, student recruitment, customer service, sales, or related areas, preferably within the education sector.
• Proficiency in English and Mandarin to effectively communicate with Mandarin-speaking clients. Proficiency in additional languages is an advantage.
• Strong leadership, communication, and stakeholder management skills.
• Strong organizational and problem-solving skills.
• Proactive, adaptable, collaborative and results-driven professional who thrives in a dynamic environment.
• Customer-focused with a passion for service excellence.

We appreciate the interest of all applicants for this position. Please note that only shortlisted candidates will be contacted.