Senior Executive - Admissions (80117)

Sunway Education Group; Subang Jaya; On-site; MYR 60,000 - 90,000; Full time

Job summary

Sunway Education Group’s Sunway International School is seeking a Senior Executive – Admissions to drive student enrolment and provide counselling services. You will manage admissions processes, CRM initiatives, and stakeholder relationships, ensuring an engaging experience for prospective families.

The role emphasizes strong communication, organizational skills, and the ability to work across channels, including events and walk-ins, with Mandarin proficiency as an advantage.

Qualifications

• Bachelor's degree in Business, Marketing, Education, or related field.
• Minimum 3 years in admissions, customer service, sales, or recruitment.

Responsibilities

• Provide programme counselling and manage admissions/enrolment for local and international students.
• Build relationships with prospective families, agents, and stakeholders.
• Maintain records in EMX and CRM systems and follow up enquiries across channels.

Skills

Counselling

CRM management

Customer service

Communication

Organizational skills

Education

Bachelor's degree

Tools

EMX

CRM software

Job description

Sunway Education Group is seeking a Senior Executive – Admissions within Sunway International School to drive student enrolment, deliver counselling services, manage CRM initiatives, and build strong relationships with stakeholders. The role supports admissions operations while enhancing customer experience across platforms.

KEY RESPONSIBILITIES:

Provide programme counselling and manage the admissions and enrolment process for local and international students, ensuring a positive, personalized and engaging customer experience for prospective families.

Build and nurture relationships with prospective families, agents, and stakeholders through responsive and customer-focused engagement.

Maintain accurate records in the School’s management system (EMX) and Customer Relationship Management (CRM) systems and ensure timely follow-up of enquiries across multiple channels, including walk-ins, phone calls, emails, online chats, and events.

Support customer engagement and CRM initiatives to enhance the admissions experience and support enrolment growth.

Assist in the review and implementation of admissions processes, policies, and SOPs.

Develop and maintain admissions materials, counselling resources and operational documentation.

Support the SIS Student Ambassador Programme and recruitment activities.

REQUIREMENTS:

Possess a Bachelor's Degree in Business, Marketing, Communications, Education, or a related field.

Minimum 3 years of relevant experience in admissions, customer service, sales, student recruitment, or related areas.

Excellent communication, interpersonal, and customer service skills.

Strong organizational skills and attention to detail.

Proficiency in English and Mandarin to effectively communicate with Mandarin-speaking clients. Proficiency in additional languages is an advantage.

Dynamic, self-driven and results-oriented individual, with initiative and a passion for service excellence.

A self-starter with qualities of a team player and good work ethic and is able to work independently.

We appreciate the interest of all applicants for this position. Please note that only shortlisted candidates will be contacted.