Assistant Manager - Account & Loan Officer

MAA GROUP BERHAD; Kuala Lumpur; Presencial; MYR 45 000 - 78 000; Tempo integral

Resumo da oferta

MAA GROUP BERHAD in Kuala Lumpur is seeking a Loan Administration & Customer Service Officer to manage loan applications, facilitate approvals, and oversee related documentation. The role involves coordinating offer letters, agreements, and payment schedules, ensuring accuracy and compliance across all loan files.

You will address customer inquiries, assist in preparing loan documents, monitor disbursements, and handle collections activities while delivering high-quality service and maintaining

Qualificações

• Degree or diploma in Business Admin, Economics, Banking or Finance.
• 3–5 years of relevant work experience.
• Strong organisational and analytical abilities.
• Proficient in Microsoft Excel with problem-solving skills.
• Capable of working independently and in a team.

Responsabilidades

• Evaluate and process loan applications according to credit policies and SOPs.
• Prepare letters of offer, loan agreements, payment schedules and related documents.
• Coordinate loan documentation, signatures, stamping and fees.
• Monitor loan disbursements, repayments, and recovery actions.
• Attend to customer enquiries and resolve complaints with professionalism.
• Maintain accurate loan files and ensure regulatory compliance.

Conhecimentos

Organisational skills

Analytical skills

MS Excel

Team collaboration

Formação académica

Diploma/Degree in Business Administration, Economics, Banking, Finance or its equivalent

Ferramentas

Microsoft Excel

Descrição da oferta de emprego

Responsible for processing loan applications and attending to all matters of customer service, such as complaints and inquiries, and providing customers with information about products and services. The Group operates its Financial Services business through its fully owned subsidiaries – MAAX Factor Sdn Bhd (MFSB) and MAA Credit Berhad (MAAC).

ESSENTIAL FUNCTIONS

Loan Administration & Operations

• Evaluate and process loan applications in accordance with the Company's credit policies and Standard Operating Procedures and submit recommendations to the Manager for approval.
• Conduct preliminary assessments on applicants' financial information, credit standing and supporting documents to facilitate the loan approval process.
• Assist in preparing Letters of Offer, Loan Agreements, payment schedules and other related loan documentation.
• Coordinate the execution of loan documentation, including obtaining signatures, arranging for stamping and attestation of agreements, and collection of applicable fees.
• Ensure all conditions precedent and required documentation are completed prior to loan disbursement.
• Assist the Manager in preparing loan restructuring, rescheduling and settlement documentation for management approval.
• Coordinate and monitor loan disbursements, repayments, settlements and refunds.
• Monitor loan accounts and follow up on overdue repayments, delinquent accounts and recovery matters.
• Prepare reminder letters, notices and other correspondence relating to loan administration and recovery.
• Maintain accurate and updated loan files, ensuring all documentation is complete and properly filed.
• Review loan agreements and supporting documents to ensure completeness, accuracy and compliance with the Company's policies and applicable regulatory requirements.
• Assist in preparing operational reports relating to loan processing, disbursements, repayments and collections for management review.
• Stay abreast of new loan products, financing solutions and regulatory requirements to support operational efficiency.
• Assist the Manager in the day-to-day operations of the Credit Department and perform any other duties as assigned.

Customer Service

• Attend to customers' enquiries relating to loan products, financing facilities and application requirements.
• Provide customers with accurate information on loan products, repayment terms and financing procedures.
• Follow up with customers to ensure all required documents and information are submitted promptly.
• Handle customer complaints professionally and take appropriate action to resolve issues or escalate complex matters to the Manager where necessary.
• Maintain effective communication with customers throughout the loan application, documentation, disbursement and repayment process.
• Maintain confidentiality of customer information and ensure proper handling of customer records in accordance with the Company's policies.
• Build and maintain good relationships with customers to enhance service quality and customer satisfaction.

REQUIREMENTS

• Diploma/Degree in Business Administration, Economics, Banking, Finance or its equivalent
• Minimum 3-5 years of experience in the related field.
• Good organisational and analytical skills; able to work effectively in a fast-paced environment and under pressure to meet tight deadlines.
• Proficient in Microsoft Excel, with strong problem-solving skills and the initiative to identify and implement practical solutions.
• Able to work independently and collaboratively as part of a team.