Assistant It Manager

UOA Hospitality; Kuala Lumpur; On-site; MYR 36,000 - 60,000; Full time

Job summary

UOA Hospitality in Kuala Lumpur seeks an IT Support Officer to configure, install and maintain the hotel’s computer, network and peripheral equipment, ensuring compliance with company guidelines and high uptime.

You will troubleshoot hardware/software issues, support guests and staff, manage backups, VLAN/WiFi, email systems, PABX, and assist in budgeting and inventories under the VP of Finance.

Qualifications

• Reading, writing and oral proficiency in English & Mandarin.
• Thorough working knowledge of UOAH policies and procedures.
• Flexible schedule to accomplish responsibilities and tasks.
• Ability to work with all departments and promote teamwork.
• High degree of professional integrity and safe work practices.
• Commitment to follow local policies related to credit and receivables.

Responsibilities

• Configure and install computer, peripheral and network equipment in accordance with established hotel guidelines.
• Troubleshoot computer hardware and software problems, resolve in timely and acceptable manner.
• Perform backup according to designated schedule; make backup tapes and perform recovery.
• Provide technical support to all internal and external guests in the use of computer systems, printers, software and IT equipment in timely manner.
• Troubleshoots computer and printer problems and coordinates with Senior IT Manager / VP of Finance to get outside support if necessary.
• Maintain VLAN and WIFI services and ensure minimum downtime.
• Check on all the Komunecare & KTCM system daily; ensure all systems running at all times.
• Perform monthly preventive maintenance for all computers, Switches, AP, Telephone, servers and related IT equipment.
• Maintain PABX system including telephone line number updates and housekeeping.
• Maintain E-mail system including updating the contacts, backups and maintaining the server.
• Assist in sending out E-mail blasts when needed.
• Assist, along with Finance, with annual IT budget and inventories.
• Ensure adherence to IT SOP and support users in daily IT system usage.
• Participate in projects assigned by the Senior IT Manager and ensure uninterrupted client internet access.

Skills

English & Mandarin

Policies & procedures

Flexible schedule

Teamwork

Integrity

Credit policies

Job description

Configure and install computer, peripheral and network equipment in accordance with established Hotel guidelines.

Troubleshoot computer hardware and software problems, resolve in timely and acceptable manner.

Perform backup according to designated schedule. To make backup tapes and performs recovery of equipment and system failures.

Provide technical support to all internal and external guests in the use of computer systems, printers, software and IT equipment in timely manner.

Troubleshoots computer and printer problems and coordinates with Senior IT Manager / VP of Finance to get outside support if necessary.

Maintain VLAN and WIFI services and to ensure minimum downtime.

Check on all the Komunecare & KTCM system on daily basis including all the interface servers, network, system and main server. To ensure all the system is running at all times.

Perform monthly preventive maintenance for all computers, Switches, AP, Telephone, servers and all related IT equipment.

Maintain PABX system including telephone line number update and housekeeping.

Maintain E-mail system including updating the contacts, backups and maintaining the server.

Assist in sending out E-mail blast when needed

Comply with the established rules of operation, policies and procedure when using the company computers, peripheral hardware and software. Individual passwords and any other confidential information regarding the hotel records shall be kept confidential.

Assist in preparing annual IT budget including scheduling expenditures and maintenance contract

Assist, along with other Finance team members, with all month-end and/or bi-annual inventories of beverage, general store items, operating equipment and Fixed Assets as required.

Conduct self in a professional manner at all times and encourage employees to do the same.

Perform any additional duties as assigned by the VP of Finance or Finance Controller to include a participative role such for pre-opening setup for overall Finance Department.

Assist Senior IT Manager in his daily duties & responsibilities.

Ensure that all IT SOP are adhered to.

Support users in their daily usage of the IT system

Participate in projects and tasks assigned by the Senior IT Manager.

Ensure uninterrupted access of the client internet system and attend to client internet problem when necessary.

Keep track of hardware inventory and ensure all hardware are accounted for.

Mitigate issues and escalte to vendor if necessary.

Maintain the integrity and continual operation of the IT software, hardware & network including the wireless networks of the offices and hotels.

Perform task given by Senior IT Manager related to IT operation

REQUIREMENTS

• 1. Reading, writing and oral proficiency in English & Mandarin.
• 2. Must have a thorough working knowledge of all UOAH policies and procedures.
• 3. Must be willing to work a flexible schedule in order to accomplish all responsibilities and tasks, and be willing to accept assignments as required, in order to promote teamwork.
• 4. Must be able to maintain good relationships with all departments.
• 5. Must have a high degree of professional integrity and be able to work in a safe, prudent and organized manner.
• 6. Must have a commitment to follow all local policies and procedures, as they relate to credit and receivables.

UOA Hospitality has established itself as a hospitality asset owner and operator of the UOA hotel brands. The rapid growth of this division under UOA Group aims to develop a unique portfolio of hotel products and services with a strategic focus on guest experience and innovative service standards to meet the evolving needs of its business and leisure clientele.

UOA Hospitality’s first flagship is the 150,000 square feet multipurpose built venue Connexion@Nexus in 2013 with an expansion to a total of 200,000 square feet under the rebrand of Connexion Conference & Event Centre (CCEC) spread across two building easily accessible via a linked bridge between CCEC, Nexus and CCEC, The Vertical in 2016.

UOA Hospitality’s development growth also includes VE Hotel & Residence, 427 rooms located at Bangsar South City. UOA Hospitality also manages The Oak Room @ Nexus, Bangsar South City and is the owner for Capri By Fraser, currently managed by Frasers Hospitality. In 2017, UOA Hospitality has diversified its business into co working space with the opening of Komune in Bangsar South. Between 2018 & 2019, a few more will be opened. Also, a co living concept Hotel is in the pipeline, slated to open in August 2019, in Bangsar South.

UOA Hospitality has established itself as a hospitality asset owner and operator of the UOA hotel brands. The rapid growth of this division under UOA Group aims to develop a unique portfolio of hotel products and services with a strategic focus on guest experience and innovative service standards to meet the evolving needs of its business and leisure clientele.

UOA Hospitality’s first flagship is the 150,000 square feet multipurpose built venue Connexion@Nexus in 2013 with an expansion to a total of 200,000 square feet under the rebrand of Connexion Conference & Event Centre (CCEC) spread across two building easily accessible via a linked bridge between CCEC, Nexus and CCEC, The Vertical in 2016.

UOA Hospitality’s development growth also includes VE Hotel & Residence, 427 rooms located at Bangsar South City. UOA Hospitality also manages The Oak Room @ Nexus, Bangsar South City and is the owner for Capri By Fraser, currently managed by Frasers Hospitality. In 2017, UOA Hospitality has diversified its business into co working space with the opening of Komune in Bangsar South. Between 2018 & 2019, a few more will be opened. Also, a co living concept Hotel is in the pipeline, slated to open in August 2019, in Bangsar South.