Operation in Hospitality at KL & Penang

Stayora Group Sdn Bhd; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

Stayora Group Sdn Bhd is seeking an Operations Executive to oversee daily operations across our portfolio of short-stay accommodations, serviced apartments, and boutique hotels in Kuala Lumpur. You will focus on delivering exceptional guest experiences, maintaining quality standards, and supporting revenue growth through efficient processes.

The role requires leadership, coordination across housekeeping, maintenance, and front desk teams, and hands-on problem solving to keep properties running

Qualifications

• Diploma or Bachelor’s in Hospitality Management, Hotel Management, Tourism, Business Administration, or related field.
• Minimum 2 years of experience in hotel, hospitality, serviced apartment, or property management preferred.
• Fresh graduates with strong potential may also be considered.
• Strong leadership and coordination skills.
• Excellent customer service and communication skills.
• Strong organisational and multitasking abilities.
• Good problem-solving and decision-making skills.
• Attention to detail and commitment to quality.
• Proficiency in Microsoft Office and hospitality-related software.
• Possession of a valid driving licence and willingness to travel between properties.

Responsibilities

• Oversee the daily operations of assigned Stayora properties.
• Ensure rooms and common areas meet cleanliness, maintenance, and presentation standards.
• Coordinate property openings, refurbishments, and new unit handovers.
• Monitor utility usage and operational efficiency.
• Ensure smooth guest arrival, stay, and departure experiences.
• Respond promptly to guest enquiries, requests, and complaints.
• Coordinate solutions for guest issues and follow up until resolved.
• Maintain high guest satisfaction ratings across booking platforms.
• Plan and supervise housekeeping schedules.
• Coordinate preventive and corrective maintenance works.
• Liaise with contractors, suppliers, and service providers.
• Ensure maintenance issues are resolved within acceptable timeframes.
• Coordinate with reservations to ensure accurate bookings and manage overbooking.
• Support OTA listings (Airbnb, Booking.com, Agoda, Expedia).
• Prepare daily, weekly, and monthly operational reports.
• Assist management with budgeting and business improvement initiatives.
• Ensure CCTV, access control, fire safety, and security procedures are maintained.

Skills

Leadership

Customer service

Communication

Organisational skills

Multitasking

Problem-solving

Attention to detail

MS Office proficiency

Customer focus

Travel readiness

Education

Diploma or Bachelor’s Degree in Hospitality Management/Hotel Management/Tourism/Business Administration

Tools

MS Office

Hospitality software

Property/ PMS systems

Job description

Purpose of the Role

The Operations Executive is responsible for ensuring the efficient daily operations of Stayora Group Sdn. Bhd.’s hospitality businesses, including short-stay accommodations, serviced apartments, boutique hotels, and future hospitality ventures. The role is focused on delivering exceptional guest experiences, maintaining operational excellence, protecting company assets, and supporting revenue growth.

Key Duties and Responsibilities

1. Property Operations

• Oversee the daily operations of assigned Stayora properties.
• Ensure all guest rooms and common areas meet the Company’s cleanliness, maintenance, and presentation standards.
• Conduct regular property inspections and ensure operational readiness.
• Coordinate property openings, refurbishments, and new unit handovers.
• Monitor utility usage and operational efficiency.

2. Guest Experience

• Ensure smooth guest arrival, stay, and departure experiences.
• Respond promptly and professionally to guest enquiries, requests, and complaints.
• Coordinate solutions for guest issues and follow up until resolved.
• Maintain high guest satisfaction ratings across all booking platforms.
• Plan and supervise housekeeping schedules.
• Coordinate preventive and corrective maintenance works.
• Liaise with contractors, suppliers, and service providers.
• Ensure all maintenance issues are resolved within acceptable timeframes.

4. Booking & Reservation Support

• Coordinate with reservations and customer service teams to ensure accurate bookings.
• Monitor room availability and operational status.
• Assist in managing overbooking, room changes, and special guest requests.
• Support operational requirements for Airbnb, Booking.com, Agoda, Expedia, and other online travel agencies.

5. Quality Assurance

• Ensure all operations comply with Stayora’s Standard Operating Procedures (SOPs).
• Conduct routine quality inspections.
• Recommend operational improvements to enhance guest satisfaction and efficiency.
• Ensure brand standards are consistently maintained across all properties.

6. Inventory & Procurement

• Monitor operational inventory, including linen, guest amenities, cleaning supplies, and equipment.
• Coordinate purchasing and replenishment.
• Ensure company assets are properly maintained and safeguarded.

7. Team Coordination

• Coordinate the daily work of housekeeping, maintenance, and operational personnel.
• Assist in staff orientation and training.
• Promote teamwork, professionalism, and accountability.
• Monitor contractor and outsourced service performance.

8. Administration & Reporting

• Prepare daily, weekly, and monthly operational reports.
• Maintain accurate records of maintenance, inspections, incidents, and inventories.
• Assist management with budgeting, operational planning, and business improvement initiatives.

9. Compliance & Safety

• Ensure compliance with company policies, safety procedures, and applicable laws.
• Maintain confidentiality of company and guest information.
• Ensure CCTV, access control, fire safety equipment, and security procedures are properly maintained.

10. Business Support

• Assist with the setup of new Stayora properties and hospitality projects.
• Support hotel opening activities, renovations, branding initiatives, and operational transitions.
• Participate in company projects as assigned by management.

Qualifications

• Diploma or Bachelor’s Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or a related field.
• Minimum 2 years of experience in hotel, hospitality, serviced apartment, or property management is preferred.
• Fresh graduates with strong potential may also be considered.
• Strong leadership and coordination skills.
• Excellent customer service and communication skills.
• Strong organisational and multitasking abilities.
• Good problem-solving and decision-making skills.
• Attention to detail and commitment to quality.
• Proficiency in Microsoft Office and hospitality-related software.
• Ability to work under pressure and outside normal working hours when required.
• Possession of a valid driving licence and willingness to travel between company properties is preferred.