Housekeeping Team Leader

Hilton; Perak; On-site; MYR 50,000 - 73,000; Full time

Job summary

Hilton Malaysia in Perak is seeking a Housekeeping Team Leader (Room) to uphold the highest cleanliness standards across guest floors and rooms. You will supervise the housekeeping team, coordinate with the front desk, and ensure guest privacy is protected during all duties.

The role requires at least 2 years of guestroom experience, strong English communication, and proficiency with Opera and OnQ systems; you will train teammates and drive service quality every shift.

Qualifications

• University / Pre-university graduate.
• Good written and verbal skills; fluent English advantageous.
• 2+ years of guestroom work experience.
• Knowledge of housekeeping office daily operation and systems.

Responsibilities

• Oversee highest standard of cleaning on assigned floors and guestrooms.
• Coordinate with front desk to maintain correct room status.
• Supervise turndown service and monitor guest privacy.
• Ensure timely reporting of maintenance and incidents.
• Train and develop team members; provide ongoing guidance.

Skills

Guestroom operations

Active listening

English communication

Team supervision

Grooming and presentation

Education

University / Pre-university graduate

Tools

Opera

OnQ

Microsoft Office

Job description

Job Description

As the Housekeeping Team Leader (Room) you will be responsible for performing the following tasks to the highest standards:

Responsibilities

• Responsible for the highest standard of cleaning on assigned floors and guestrooms during your shift.
• Work closely with the front desk team to ensure correct room status at all times.
• Ensure guest privacy is respected when DND status is displayed.
• Supervise the turndown service.
• Responsible for strict key control.
• Regularly inspect guest floor corridors and public areas.
• Report maintenance issues promptly to Engineering.
• Ensure compliance of lost and found procedures.
• Keep floors, linen rooms and pantries neat and tidy.
• Monitor productivity of the assigned Room Attendant.
• Check team members’ grooming, personal hygiene and appearance.
• Assist with team members’ training and development.
• Provide ongoing advice and support to team members under your supervision.
• Provide one to one instruction to team members when required.
• Seek opportunities to improve guest service consistently from guests’ comments.
• Take appropriate action to resolve guests’ complaints.
• Ensure all reports are completed on a timely basis.
• Adhere by the hotel’s policies and procedures, Hilton code of business conduct, the hotel’s team member handbook, security and emergency policies and procedures.
• Perform any duties assigned by the Management team deemed necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

What are we looking for?

Skills

A Housekeeping Team Leader (Room) serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• University / Pre-university graduate.
• At least 2 years of guestroom work experience.
• Good written and verbal skills.
• Fluent in English to meet business needs, advantageous.
• Good knowledge of Housekeeping office daily operation.
• Proficient in Microsoft Office, housekeeping Opera and OnQ systems.
• Actively listen to others and build on good ideas.