Assistant Housekeeper

Hilton; Perak; On-site; MYR 2,500 - 4,500; Full time

Job summary

Hilton in Malaysia is seeking an Assistant Housekeeper to support the Executive Housekeeper in managing the Housekeeping department and stand in during absences. You will lead trainings, supervise staff on guest floors and public areas, schedule teams, inspect rooms, and help manage budgets and supplies.

Fluent communication and strong leadership are essential to deliver top-tier guest service and maintain high cleaning standards across the hotel.

Qualifications

• 3 years as a Floor Supervisor or 1 year as an Assistant Floor Manager / Floor Manager.
• Responsive and customer focused.
• Able to derive excellence as well as the routine work.
• Communicate effectively and clearly.
• Good listener and considerate to the concerns of others.
• Strong training, leadership and people management skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and possess an attention to details.
• Good knowledge of housekeeping areas such as guest floor area and public area operation basics.

Responsibilities

• Assist the Executive Housekeeper to institute department SOPs and P&Ps, directing daily operations to maintain high cleaning standards.
• Supervise department trainings, methods and procedures for team development.
• Supervise team members on guest floors and public areas.
• Draw up a balanced team schedule.
• Evaluate daily performance of the team.
• Inspect guestrooms, guest floors, and back stairways to ensure standards.
• Oversee daily laundry operations when needed.
• Lead daily briefings with Floor Managers and Floor Supervisors.
• Assist in housekeeping meetings and communicate management decisions in absence of EH.
• Attend meetings to discuss improvements and inform subordinates.
• Maintain communication with Engineering for repairs and maintenance of rooms.
• Consult with Front Office regarding room blocking for repairs and return for sale.
• Assist in annual housekeeping budgets and control expenses.
• Ensure supplies and stock replenishment; adhere to hotel security policies.

Skills

Leadership

Customer service

Communication

Training

People management

Attention to detail

Guest orientation

Team supervision

Housekeeping operations

Job description

Job Description

An Assistant Housekeeper will assist the Executive Housekeeper in the operation of the Housekeeping department and stand in as the Executive Housekeeper in his / her absence.

An Assistant Housekeeper will assist the Executive Housekeeper in the operation of the Housekeeping department and stand in as the Executive Housekeeper in his / her absence.

Responsibilities

• Assist the Executive Housekeeper to institute department SOP and P&P, directing activities of Housekeeping's daily operation to maintain and improve high cleaning standards of guestrooms and public areas as well as courteous service to guests.
• Supervise department trainings, methods and procedures for development of team members.
• Supervise team members, Floor Supervisors and Room Attendants on guest floors and public areas.
• Draw up a balanced schedule for team members based on the hotel business' needs.
• Evaluate the daily performance of the assigned team members during operation.
• Regularly inspect vacant and occupied guestrooms, guest floor areas and back stairways to ensure cleaning standards are maintained.
• Supervise daily laundry operation in the absence of the Executive Housekeeper.
• Drive daily briefings with Floor Managers and Floor Supervisors, informing them about daily VIP arrivals, guests' complaints and special assignments etc.
• Assist the Executive Housekeeper to hold regular housekeeping communication meetings to discuss team members' feedback, rectify errors for improvement, communicate all special instructions and happenings within the hotel as well as to hold daily morning briefings.
• Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep subordinates informed of any Management's decision in the absence of the Executive Housekeeper.
• Maintain effective communication with Engineering for repairing and maintaining of guest rooms and ensure rooms are in good condition at all times.
• Consult with Front Office regarding room blocking for special repairing or deep cleaning and return it for sale quickly.
• Assist the Executive Housekeeper and give advice of annual housekeeping budgets.
• Make sure all purchased items optimize department expense and meet hotel budget.
• Responsible for all supplies and stock replenishments.
• Ensure team members adhere to the hotel's security and emergency policies and procedures.
• Perform duties assigned by the Management when necessary.
• The Management reserves the right to make changes to this job description at its sole discretion and without advance notice.

Qualifications

• 3 years as a Floor Supervisor or 1 year as an Assistant Floor Manager / Floor Manager.
• Responsive and customer focused.
• Able to derive excellence as well as the routine work.
• Communicate effectively and clearly.
• Good listener and considerate to the concerns of others .
• Strong training, leadership and people management skills.
• Guest oriented and able to confidently build and exceed service standards.
• Strong interpersonal skills and possess an attention to details.
• Good knowledge of housekeeping areas such as guest floor area and public area operation basics.

Fluent spoken English to meet busines needs, advantageous