Housekeeping Manager

Accor; Kuala Lumpur; On-site; MYR 42,000 - 62,000; Full time

Job summary

Accor in Kuala Lumpur is seeking a proactive Housekeeping Supervisor to lead the hotel’s housekeeping team and uphold cleanliness standards across guest rooms, public areas, and back-of-house spaces.

You will supervise staff, train and coach, coordinate with front desk and maintenance, and manage schedules, inventory, and safety procedures to deliver excellent guest experiences.

Qualifications

• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Responsibilities

• Supervise and lead the housekeeping team to ensure cleanliness standards are upheld in guest rooms, public areas, and back-of-house areas
• Delegate daily tasks and responsibilities to staff, ensuring efficiency and quality
• Provide training, coaching, and feedback to housekeeping staff to improve performance
• Monitor and inspect rooms and public areas to ensure cleanliness and adherence to property standards
• Address guest complaints regarding cleanliness or housekeeping services, and take immediate corrective actions
• Oversee the management of housekeeping supplies, linens, cleaning products, and guest amenities
• Coordinate with other departments to ensure smooth operations, especially with front desk and maintenance teams
• Assist with the creation and management of housekeeping staff schedules to ensure appropriate coverage for shifts
• Enforce health, safety regulations and hygiene standards
• Assist with daily and weekly reporting, documenting departmental activities, including performance, inventory levels, and any incidents
• Ensure that departmental budgets and expenses are monitored and remain within approved limits

Skills

Leadership

Communication

Multi-tasking

Customer service

English proficiency

Education

High school education

Hospitality cert. (advantage)

Tools

MS Excel

MS Word

PowerPoint

Job description

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

Job Description

Supervise and Lead Housekeeping Staff:

• Act as the head of the housekeeping department in the absence of the Executive Housekeeping Manager.
• Supervise and lead the housekeeping team to ensure cleanliness standards are upheld in guest rooms, public areas, and back-of-house areas.
• Delegate daily tasks and responsibilities to staff, ensuring efficiency and quality.
• Provide training, coaching, and feedback to housekeeping staff to improve performance.

Quality Control and Inspections:

• Monitor and inspect rooms and public areas to ensure cleanliness and adherence to property standards.
• Address guest complaints regarding cleanliness or housekeeping services, and take immediate corrective actions.
• Conduct quality control inspections and ensure proper maintenance of guest rooms and common areas.

Inventory Management:

• Oversee the management of housekeeping supplies, linens, cleaning products, and guest amenities.
• Ensure inventory is well-maintained and adequate for department operations, placing orders as necessary.
• Track and report on inventory usage and wastage to ensure cost-effective practices.

Guest Services and Coordination:

• Ensure all guest requests related to housekeeping services (e.g., extra towels, room cleaning) are handled promptly and professionally.
• Coordinate with other departments to ensure smooth operations, especially with front desk and maintenance teams.
• Handle special guest requests related to housekeeping and resolve any issues or complaints efficiently.

Staff Scheduling and Labor Management:

• Assist with the creation and management of housekeeping staff schedules to ensure appropriate coverage for shifts.
• Allocate resources based on occupancy and guest requirements, adjusting staffing levels when necessary.
• Manage labor costs by optimizing scheduling and performance.

Health, Safety, and Hygiene Compliance:

• Ensure the housekeeping team follows health and safety regulations and hygiene standards.
• Oversee the safe usage of cleaning chemicals and equipment, ensuring staff are trained in proper handling and safety protocols.
• Enforce cleanliness and safety procedures to maintain a safe working environment.

Administrative Support and Reporting:

• Assist with daily and weekly reporting, documenting departmental activities, including performance, inventory levels, and any incidents.
• Ensure that departmental budgets and expenses are monitored and remain within approved limits.
• Handle administrative duties such as maintaining records of supplies, work orders, and maintenance requests.

Qualifications

Knowledge and Experience

• Secondary / High school education
• Additional certification(s) from a reputable Hospitality Management school will be an advantage
• Minimum 6 years of Housekeeping experience with 3 years at a management level
• Excellent reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Good working knowledge of MS Excel, Word, & PowerPoint

Competencies

• Strong leadership, interpersonal and training skills
• Good communication and customer contact skills
• Results and service oriented with an eye for details
• Ability to multi-task, work well in stressful & high-pressure situations
• A team player & builder
• A motivator & self-starter
• Well-presented and professionally groomed at all times

Additional Information

Key Goal: Deliver good service