EXECUTIVE, ADMISSION

KPJ Sentosa KL Specialist Hospital; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

KPJ Sentosa KL Specialist Hospital is seeking a supervisor for the admission unit. You will oversee bed management, guarantee letter processing, and top-up deposits, ensuring smooth patient flow and timely documentation in the HITS system.

The role includes supervising verification and admission staff, preparing rosters, and generating weekly bed census and monthly admission reports to support the business office.

Qualifications

• REQUIRED MINIMUM SPM
• PREFERRED STPM
• Diploma in Business Administration or equivalent

Responsibilities

• Supervise verification counter staff and prepare bi-weekly duty rosters.
• Ensure insurance forms are submitted and verified, and scanned into HITS.
• Oversee admission unit, deposits, and topping up deposits; ensure timely processing.
• Produce monthly admission reports and bed census reports; monitor CMS/BMS usage.

Skills

Teamwork

Communication

Creativity

Customer service

Education

SPM

STPM

Diploma in Business Administration

Job description

SUMMARY OF DUTIES

To be responsible for supervising the admission unit, guarantee letter outpatient & inpatient, bed management, deposit and top-up deposit requirement policy.

MAIN DUTIES/RESPONSIBILITIES

SUPERVISION OF VERIFICATION GL UNIT

• To supervise the verification counter staff Duty roster is to be prepared on every 2 weeks
• To supervise the verification staff doing their job properly. To ensure all Insurance form must be submitted to the respective ward or clinic and consultants to fill up the Insurance form.
• To ensure all the Guarantee Letter received, verify & scan in the HITS system immediately and keep it properly.
• To ensure all the patient attended smoothly and to minimize the complaint from patient.

SUPERVISION OF ADMISSION UNIT & TOPPING UP DEPOSIT

• To supervise the admission staffs. Duty roster is to be prepared on every 2 weeks To be responsible for patient daily admission. To attend inquires from patient pertaining to admission issue such as no bed, no deposit etc. To ensure deposit collected based on cases e.g. Medical, surgery, maternity, etc Ensure top-up deposit receive within 24 hours after top-up person call patient or relative. Ensure deposit receive within 24 hours of admission time To ensure all the guarantee letter received, verify & scan in the HITS system immediately. To be responsible for monthly admission report, e.g. Admission statistic and turn around time sending patient to the ward report. To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K To ensure for daily report are sending to Business Office Manager via “WhatsApp” for daily number of cash paying patient. To be responsible on the bed management system (BMS) and ensure all the unit using the system. To ensure all the patient attended smoothly & minimize the complaint from the patient or relative.
• To be responsible the top up team To checking the bed census report by daily and reporting to Business Office Manager. To monitoring bed census report make sure topping up deposit done everyday for self paying & guarantee letter have sufficient coverage. To be responsible for weekly bed census report are sending to business office manager via email for cases outstanding bill more than RM10K Ensure top-up deposit receive within 24 hours after top-up person call or sms drop patient or relative. To visit the patient for pending top-up deposit from patient more than 48 hours. To ensure all the patient attended smoothly.
• To provide continuous unit coaching To assure all admission/verification staffs is updated and briefed with the needful information. To educate and maintain current practice on standard procedure. To do weekly or monthly meeting with all staff under admission units. To do monthly training related with admission units staff example BMS course, Guarantee letter course etc

GENERAL ADMINISTRATION WORKS

• To assist on patient complaint To ensure complaint being handled accordingly and proceed investigation for further action.
• To perform any others relevant duties as and when required by superior. To follow the instructions given by superior. Participate actively in any other new service that is introduced Conformance to the Integrated Management System (IMS), and / or Hospital Accreditation requirements.
• Ensure all policies and procedures of Integrated Management System (IMS) and / or Hospital Accreditation are adhered to and records maintained, if and when these programs are implemented. Prompt and effective action in taking corrective measures in cases of Integrated Management System (IMS) and / or Hospital Accreditation non-conformance. Achievement of satisfactory department performance on the external and internal audits.
• Ensure to actively participate in all 5S activities Responsible and accountable to carry out all 5S activities directed by the Management Ensure the policies on patient’s and family’s rights are addressed at all times. Responsible and accountable to achieve the needs of the patient’s and family’s rights at all times. Ensure compliance to Patient safety goals as safety improvement measures recommended by World Alliance for Patient Safety (2008) To ensure compliance at all points of engagement at all times. Ensure adhere to Standard People Practice (SPP) To adhere to Standard People Practice (SPP) at all times.

JOB REQUIREMENTS

QUALIFICATIONS

• REQUIRED MINIMUM Sijil Pelajaran Malaysia (SPM)
• PREFERRED STPM
• Diploma in Business Administration or equivalent

EXPERIENCE

• REQUIRED MINIMUM 2 years working experience
• PREFERRED More than 3 years working experience

PERSONAL CHARACTERISTICS

Good team spirit, helpful, courteous, cheerful, good communication skills, creative and has a good common sense.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world‑class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.