ASSISTANT, ADMISSION

KPJ Klang Specialist Hospital; Klang City; On-site; MYR 28,000 - 45,000; Full time

Job summary

KPJ Klang Specialist Hospital is seeking an Admissions and GL Verification staff member to verify patient policies and assist with guarantee letters for outpatient and inpatient care. You will ensure all information is accurate and clearly communicated to patients, doctors, and nurses.

Role requires attention to details, strong English and Bahasa Malaysia communication, and proficiency with Microsoft Office.

Qualifications

• Diploma in Business Administration or related field.
• Proficient in writing and conversing in English and Bahasa Malaysia.

Responsibilities

• Help patients verify policy details and request guarantee letters for outpatient/inpatient treatment.
• Ensure accuracy of guarantee letter information before issue to patient.

Skills

English & BM communication

Interpersonal skills

Microsoft Office literacy

Critical thinking

Attention to detail

Integrity & honesty

Education

Diploma in Business Administration or related

Tools

Microsoft Office

Job description

GENERAL DESCRIPTION

The Admission and GL Verification is required to ensure all data are correct and complies with PDPA rules and regulations. To ensure all patients are given the best service and to achieve the Hospital’s mission & vision based on hospital’s core values.

JOB DESCRIPTION

Help patients to verify their policy and request guarantee letter for outpatient / inpatient treatment. Always practice Standard Procedure and offer utmost hospitality (Greet, Smile and Thank You). To ensure all information are communicated clearly to patients, doctors and nurses. To ensure all guarantee letter information/particulars are correct and verified before being given to patient. 100% of Initial Guarantee letter must be obtained before patient proceeds to any kind of treatment. To collect 90% of deposit from estimated cost for cash patients within 24 hours. Allocation of bed for inpatient based on their entitlement and arrangement of patient to the respective ward. To perform any other relevant duties as and when required by management. To comply and follow instructions and any requirement that requested by the organisation and head of services.

JOB REQUIREMENT

• Diploma in Business Administration or related.
• Proficient in writing and conversing in English and Bahasa Malaysia.
• Microsoft office literacy.
• Have interpersonal and communication skills.
• Critical thinking and problem-solving skills.
• Caring, honest, and responsible workers.
• Passionate and commitment to patient centered care and continuous quality improvement.
• High integrity, patience, and high attention to details.

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.