ASSISTANT, E-COMMERCE

KPJ Healthshoppe Sdn Bhd; Malaysia; On-site; MYR 28,000 - 50,000; Full time

Job summary

KPJ Healthshoppe Sdn Bhd is seeking an E-commerce Assistant to support daily online sales operations across Shopee, Lazada, and TikTok Shop. You will upload products, manage listings, process orders, and coordinate campaigns while ensuring data accuracy and high customer satisfaction.

The role also involves inventory management, performance monitoring, and collaborating with Marketing, Procurement, and Warehouse teams to drive online sales growth.

Qualifications

• Diploma or degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or related field.
• 1–2 years of marketplace operations experience.
• Familiar with Shopee, Lazada, and TikTok Shop platforms and seller tools.

Responsibilities

• Daily E-Commerce Operations: manage uploads, listings, pricing, and SKU maintenance across platforms.
• Campaign & Promotional Support: plan and execute online campaigns, vouchers, bundles, and promos; coordinate stock.
• Inventory & Listing Management: monitor stock levels, audits, and optimize listings for visibility and accuracy.
• Customer Service & After-Sales Support: respond to inquiries, handle returns, refunds, and exchanges.
• Sales Reporting & Data Analysis: prepare daily, weekly, and monthly reports; track KPIs and trends.
• Marketplace & Digital Support: optimize keywords, ads, livestreams, and content across platforms.
• Administrative & Ad-Hoc Duties: document records and coordinate with cross-functional teams.

Skills

Excel

Reporting

Attention to detail

Time management

SOP adherence

Creative thinking

Self-driven

Team player

Communication skills

Customer focus

Education

Diploma or Degree in Marketing / E-Commerce / related field

Tools

Shopee

Lazada

TikTok Shop

Job description

GENERAL DESCRIPTION

The E-Commerce Assistant is responsible for supporting the day-to-day operations of online sales channels, ensuring smooth execution of product listings, order fulfilment, promotional campaigns, customer service, and inventory management. This role plays a key part in maintaining marketplace performance, enhancing customer experience, and driving online sales growth.

JOB DESCRIPTION

1. Daily E-Commerce Operations

• Manage product uploads, listing creation, pricing updates, and SKU maintenance across e-commerce platforms.
• Monitor marketplace performance and ensure store compliance with platform requirements.
• Support order processing, fulfilment coordination, and shipment tracking to achieve SLA targets.
• Ensure accurate product information, descriptions, specifications, and images are updated regularly.

2. Campaign & Promotional Support

• Assist in planning and executing online campaigns, flash sales, vouchers, bundle deals, free gifts, and promotional activities.
• Coordinate with internal teams and suppliers to ensure campaign readiness and stock availability.
• Monitor campaign performance and provide post-campaign reports and insights.
• Ensure promotional mechanics are correctly set up and executed across all platforms.

3. Inventory & Listing Management

• Monitor stock levels and coordinate replenishment with warehouse and procurement teams.
• Maintain inventory accuracy across all online channels to prevent overselling or stock discrepancies.
• Conduct regular audits on product listings to ensure pricing, content, and inventory information remain accurate.
• Manage product categorization and optimize listings for better visibility and conversion.

4. Customer Service & After-Sales Support

• Respond promptly to customer enquiries via marketplace chat, email, and social media channels.
• Handle customer complaints, returns, refunds, exchanges, and after-sales requests professionally.
• Monitor customer ratings and reviews and work with relevant departments to improve customer satisfaction.
• Maintain high response rates and customer service standards set by marketplace platforms.

5. Sales Reporting & Data Analysis

• Prepare daily, weekly, and monthly sales reports.
• Track key performance indicators (KPIs) such as sales revenue, conversion rates, traffic, customer ratings, and order fulfilment metrics.
• Assist in analyzing sales trends, customer behavior, and campaign effectiveness.
• Provide recommendations for operational improvements and sales growth opportunities.

6. Marketplace & Digital Support

• Support marketplace optimization activities including keyword updates, product ranking improvements, and content enhancements.
• Assist in coordinating digital marketing activities such as platform ads, affiliate campaigns, and livestream promotions.
• Monitor competitor activities, pricing strategies, and market trends.
• Support the implementation of new marketplace features and tools.

7. Administrative & Ad-Hoc Duties

• Maintain proper documentation and filing of e-commerce operational records.
• Coordinate with cross-functional teams including Marketing, Procurement, Warehouse, Customer Service, and Finance.
• Perform other duties and special projects assigned by management from time to time.

JOB REQUIREMENT

Education: Diploma or Degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or any related field.

Knowledge and Experiences

At least 1–2 years of working experience in any marketplace. Familiar with e-commerce platforms such as Shopee, Lazada, and TikTok Shop, including seller tools and campaign mechanics.. Knowledge of e-commerce metrics, customer engagement strategies, and ad performance optimization. Experience in handling store operations: product listing, promotions, vouchers, chat management, and order fulfilment.

Skills & Competencies

• Basic Excel and reporting skills.
• Good attention to detail and time management.
• Able to follow SOPs and deadlines.
• Special skills required Microsoft Innovative Strategic Creative thinker and self-driven.
• Active team player & strong communication skills.
• Personal attributes Responsible, fast learner, and team oriented.
• Customer-focused and adaptable.

KPJ Healthcare Berhad

KPJ Healthcare Berhad is founded on the vision of being the preferred healthcare provider in the region. We are focused on delivering world-class quality healthcare services throughout our regional footprint across 5 countries, namely Malaysia, Indonesia, Thailand, Bangladesh, and Australia. We are in search of remarkable people to join us in exploring and discovering better healthcare solutions together. Whether you are a student, a graduate, or an experienced professional, discover the impact you could make with a career at KPJ.