E-Commerce Operations Specialist

KPJ Healthshoppe Sdn Bhd; Malaysia; On-site; MYR 28,000 - 50,000; Full time

Job summary

KPJ Healthshoppe Sdn Bhd is seeking an E-commerce Assistant to support daily online sales operations across Shopee, Lazada, and TikTok Shop. You will upload products, manage listings, process orders, and coordinate campaigns while ensuring data accuracy and high customer satisfaction.

The role also involves inventory management, performance monitoring, and collaborating with Marketing, Procurement, and Warehouse teams to drive online sales growth.

Qualifications

• Diploma or degree in Marketing, Graphic Design, Mass Communication, E-Commerce, or related field.
• 1–2 years of marketplace operations experience.
• Familiar with Shopee, Lazada, and TikTok Shop platforms and seller tools.

Responsibilities

• Daily E-Commerce Operations: manage uploads, listings, pricing, and SKU maintenance across platforms.
• Campaign & Promotional Support: plan and execute online campaigns, vouchers, bundles, and promos; coordinate stock.
• Inventory & Listing Management: monitor stock levels, audits, and optimize listings for visibility and accuracy.
• Customer Service & After-Sales Support: respond to inquiries, handle returns, refunds, and exchanges.
• Sales Reporting & Data Analysis: prepare daily, weekly, and monthly reports; track KPIs and trends.
• Marketplace & Digital Support: optimize keywords, ads, livestreams, and content across platforms.
• Administrative & Ad-Hoc Duties: document records and coordinate with cross-functional teams.

Skills

Excel

Reporting

Attention to detail

Time management

SOP adherence

Creative thinking

Self-driven

Team player

Communication skills

Customer focus

Education

Diploma or Degree in Marketing / E-Commerce / related field

Tools

Shopee

Lazada

TikTok Shop

Job description

KPJ Healthshoppe Sdn Bhd is seeking an E-commerce Assistant to support daily online sales operations across Shopee, Lazada, and TikTok Shop. You will upload products, manage listings, process orders, and coordinate campaigns while ensuring data accuracy and high customer satisfaction.

The role also involves inventory management, performance monitoring, and collaborating with Marketing, Procurement, and Warehouse teams to drive online sales growth.