ASSISTANT, CREDIT ADMIN

KPJ Healthcare Berhad; Kuala Lumpur; On-site; MYR 39,000 - 56,000; Full time

Job summary

KPJ Healthcare Berhad in Kuala Lumpur seeks a diligent Billing Administrator to manage submission and reconciliation of medical bills, ensuring GL alignment and timely archival. You will operate both hardcopy and portal submissions, maintaining courier records within the STD HITS system, while supporting corporate clients and insurers.

Responsibilities include scanning and organizing documents, updating GLs, and responding promptly to inquiries.

Qualifications

• Experience with bill submission and GL reconciliation.
• Ability to scan, file and archive bills and related documents.
• Strong communication with corporate clients and insurance companies.

Responsibilities

• Collect and verify bills against totals received and pending.
• Ensure debtor codes and final bills tally with the GL.
• Update GL numbers and reprint bills when needed.
• Scan bills and related documents; save them to the file server.
• Archive physical bills quarterly.
• Submit bills via hardcopy or portal; record courier numbers in the STD HITS system.
• Monitor insurance portal and emails; follow up on unprocessed claims.
• Attend inquiries from corporate clients and insurance companies.

Skills

Billing & GL reconciliation

Document management

Customer service

Data entry

Tools

STD HITS system

Company portal submission

Job description

• Collect bills from MCO ( Managed Care Organisation ) and verify the total number of bills received and pending.
• Ensure all debtor codes and final bills are accurately tallied with the Guarantee Letter (GL).
• Update GL numbers as required.
• Reprint received bills when necessary.
• Scan bills, GL (Guarantee Letter) documents, and other required reports; save them systematically in the file server.
• Arrange and store physical bills every 3 months for proper archival.
• Bill Submission & Tracking
  • Submit bills either in hardcopy or through the company's designated portal according to internal guidelines.
  • Record and track courier tracking numbers and input them later into the STD HITS system.
  • Monitor and ensure timely and standard-compliant bill submission to insurance companies as per management requirements.
• Reporting
  • Generate and submit weekly reports on bill submission status and progress.
• Check the insurance portal regularly for updates and changes.
• Monitor emails for any requirements or instructions from insurance companies.
• Appeal unprocessed or rejected insurance claims and ensure timely follow-up.
• Customer Service & Communication
  • Attend to inquiries from corporate clients and insurance companies promptly and professionally.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals has received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

KPJ Healthcare Berhad is the leading provider of private healthcare services in Malaysia, with a history dating back to 1981 when it introduced the first private specialist hospital in Johor. The Group's core values of Safety, Courtesy, Integrity, Professionalism, and Continuous Improvement drive its integrated network of more than 29 specialist hospitals across Malaysia. Additionally, KPJ has expanded its presence internationally, with hospitals in Indonesia, Bangkok, and Bangladesh, as well as investments in retirement and age-care resorts in Australia and Malaysia.

KPJ's competitive advantage stems from its extensive reach and accessibility throughout the nation, offering a wide range of medical specialist services, some of which are pioneering in the country's healthcare industry. The company also excels in utilizing integrated technology to enhance patient care, including the adoption of Cloud Computing and continuous improvements to the KPJ Clinical Information System (KCIS). Furthermore, KPJ is exploring digitalized medical technology applications in areas such as E-Pharmacy, wearable technology, robotics, Artificial Intelligence (AI), and the Internet of Things (IoT).

With over three and a half decades of experience in hospital development and management, KPJ is built on strong fundamentals, positioning it well for the evolving healthcare industry. The company's health tourism segment has experienced significant growth through aggressive marketing strategies, expanding its footprint in various regions.

In addition to hospital-based care, KPJ has made strides in healthcare-related industries, particularly in KPJ Senior Living Care services and Healthcare Education, recognizing their potential for the future due to increasing consumer demand. KPJ hospitals has received recognition from accreditation bodies, ensuring the quality and safety of their services.

The company is committed to giving back to the community and has established a network of Klinik Wakaf An-Nur (KWAN) charity clinics and a Hospital Waqaf An-Nur (HWAN) to provide care to the underprivileged. With 18 KWAN clinics and five mobile clinics, KPJ's efforts have positively impacted over one million patients since 1998.

Overall, KPJ Healthcare Berhad's extensive network, commitment to innovation, and dedication to quality healthcare services and community outreach make it a prominent and trusted player in the private healthcare industry.

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