Assistant Branch Manager - Logistics & Customer Experience

N.S.E. Lorry Transport Sdn Bhd; Kuantan; On-site; MYR 60,000 - 90,000; Full time

Job summary

N.S.E. Lorry Transport Sdn Bhd is seeking an Assistant Branch Manager in Kuantan to oversee daily branch operations and lead a small team responsible for timely freight delivery and customer service.

You will coordinate with internal and external parties, ensure SOP compliance, and drive monthly reporting while maintaining high customer satisfaction. Proficiency in Bahasa Melayu and English, plus basic MS Excel and business writing, is required.

Qualifications

• Leadership and people management experience.
• Ability to coordinate between multiple parties and ensure SOP adherence.
• Strong written and verbal communication in English and Malay.

Responsibilities

• Ensure goods delivered on time within delivery frame.
• Ensure POD returned to HQ within 5 working days after BPOD.
• Weekly engagement with customers and monthly report submission.
• Supervise subordinates and ensure work follows company SOP.
• Perform ad-hoc tasks as assigned by management.

Skills

Leadership

People management

Coordination

Customer liaison

English & Bahasa Melayu

MS Excel

Business writing

Pressure handling

Tools

Handheld scanner

Microsoft Excel

Job description

N.S.E. Lorry Transport Sdn Bhd is seeking an Assistant Branch Manager in Kuantan to oversee daily branch operations and lead a small team responsible for timely freight delivery and customer service.

You will coordinate with internal and external parties, ensure SOP compliance, and drive monthly reporting while maintaining high customer satisfaction. Proficiency in Bahasa Melayu and English, plus basic MS Excel and business writing, is required.