(Assistant) Analyst (Client Onboarding focused, Mandarin & English speaking)

PRIME Research Brazil; Kuala Lumpur; Hybrid; MYR 52,000 - 78,000; Full time

Benefits offered by this job

Annual leave

Wellness days

Medical insurance

EAP

Social contributions

Public holidays

Hybrid work

Job summary

Cision is seeking a Customer Success & Onboarding Specialist to drive client success across 8 APAC markets from Kuala Lumpur. You’ll handle pre-sales and post-sales activities, onboard new clients to the CisionOne platform, and deliver tailored reports with media analysis to meet client goals.

Join a hybrid work environment in Mid Valley City, KL, with a 5-day week and comprehensive benefits. Fluency in English and Chinese is preferred to communicate with diverse markets.

Qualifications

• 1–5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.
• Strong stakeholder management to build relationships across internal sales and external clients.
• Fluent in English and Chinese (written and spoken) to engage with markets including Singapore, Korea, Hong Kong, Australia, Taiwan, Vietnam, Indonesia, and Malaysia.

Responsibilities

• Collaborate with the APAC sales team to understand client goals, including pre-sales and post-sales support.
• Onboard and support new clients to the CisionOne platform, including client inquiries and hosting virtual onboarding sessions.
• Provide platform product information, training, and support for clients.
• Troubleshoot client issues and assist internal stakeholders with media monitoring requests.
• Deliver client reports and generate insights, including media analysis and standardized dashboards/reports using Cision software or Microsoft Office.

Skills

Customer support

Sales operations

Analytics

Insights

Communications

Stakeholder management

English and Chinese proficiency

Tools

Microsoft Office

Job description

Looking for more regional exposure? Join us to drive customer success across 8 APAC markets — from post-sales onboarding to data analysis. You will actively participate in pre-sales and post-sales processes for our CisionOne platform - conducting product demos, facilitating onboarding, performing data analysis, and creating tailored reports that maximize client success.

What We Offer

• Client Onboarding focused, covering 8 APAC markets
• Permanent, full-time role
• 5-day work week (Mon - Fri)
• Hybrid work mode - work in our Mid Valley City, KL office plus work from home
• Annual Leave (start at 12 days)
• Company Wellness Days
• Comprehensive Medical Insurance coverage
• 24/7 Employee Assistance Program (EAP)
• Full statutory social contributions (EPF, SOCSO, EIS)
• Statutory Public Holidays

Primary Duties & Responsibilities

• Work closely with the APAC sales team to understand the client's business goals and objectives, including pre-sales and post-sales support.
• Performs all activities related to onboarding and supporting new clients to the platform including but not limited to: answering client inquiries, and hosting virtual client orientation/training sessions on how to navigate and use the platform via phone and email efficiently.
• Provides relevant information, support, or training for platform products.
• Troubleshoots and supports clients and internal stakeholders with media monitoring requests or related inquiries.
• Responsible for delivering reports based on clients' needs and helping produce insights that help contribute to meeting clients' goals and deadlines, which covers performing media analysis of brands, competitors, or historical data, creating standardized dashboards and reports with the use of Cision's proprietary software or Microsoft Office applications.

Desired Skills And Experience

• Passionate about sales support, customer support, and client experience
• Young talent is welcome. 1-5 years of experience in customer support, sales operations, analytics, insights, or communications within a relevant industry.
• Skilled in stakeholder management to build strong relationships (facing internal sales & external clients)
• Confidence in spoken and written English and Chinese (the position holder will communicate with clients in markets including Singapore, Korea, Hong Kong, Australia, Taiwan, Vietnam, Indonesia, and Malaysia)
• Self-motivated and analytical, with sharp problem-solving skills and a creative mindset to transform data into insights

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

Cision is the global leader in consumer and media intelligence, engagement, and communication solutions. We equip PR and corporate communications, marketing, and social media professionals with the tools they need to excel in today's data driven world. Our deep expertise, exclusive data partnerships, and award-winning products, including CisionOne, Brandwatch, and PR Newswire, enable over 75,000 companies and organizations, including 84% of the Fortune 500, to see and be seen, understand and be understood by the audiences that matter most to them.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing the CEO Action for Diversity & Inclusion™ pledge and named a “Top Diversity Employer” for 2021 by DiversityJobs.com.

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]

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