Assist Branch Manager

SMT Speed-Mark Forwarders (M) Sdn Bhd; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Speedmark Transportation seeks a commercially driven and hands-on Assistance Branch Manager to lead and grow our JB Branch operations in Malaysia. You will own branch revenue, profitability, daily operations, and customer management, balancing sales growth with efficient logistics execution.

The ideal candidate will drive end-to-end shipments, manage a team across operations and sales support, and establish strong customer relationships while maintaining service quality and KPI performance.

Qualifications

• Bachelor’s degree in logistics, supply chain, business or related field.
• 3–5 years in freight forwarding/logistics.
• Strong knowledge of air, sea and cross-border freight.
• Proven sales and business development experience.
• Prior leadership or supervisory experience is an advantage.
• Excellent communication, negotiation and problem solving.
• Willing to be on-call for urgent operational matters.

Responsibilities

• Drive revenue and gross profit growth across air & sea freight, and time‑critical logistics.
• Develop new customers, key accounts, and strategic partnerships.
• Manage full sales cycle: prospecting, quotation, negotiation, and closing.
• Oversee end‑to‑end execution of time‑critical shipments and ensure smooth coordination.
• Lead and manage operations, sales support, and admin teams.
• Set KPIs, expectations, and accountability; ensure 24/7 coverage where required.
• Prepare regular reports on sales, operations, and financial performance.

Skills

Sales & Business Development

Leadership

Negotiation

Communication

Problem solving

On-call readiness

Education

Bachelor’s Degree in Logistics, Supply Chain, Business or related field

Job description

We are looking for a commercially driven and hands‑on Assistance Branch Manager to lead and grow our JB Branch operations.

This role will take full ownership of the branch‑level business, including revenue growth, profitability, operations, team leadership, and customer management. The ideal candidate is someone who can balance both sales and operations while driving sustainable business growth.

Key Responsibilities

1. Business Development & Sales

• Drive revenue and gross profit growth across air & sea freight, and time‑critical logistics
• Develop new customers, key accounts, and strategic partnerships
• Manage full sales cycle: prospecting, quotation, negotiation, and closing
• Build and maintain a strong sales pipeline
• Monitor market trends, pricing, and competitor activities

2. Operations Management

• Oversee end‑to‑end execution of time‑critical shipments.
• Ensure smooth coordination of flights, customs clearance, delivery, and updates
• Handle urgent issues such as delays, customs matter, and escalations
• Improve SOPs, service quality, and operational efficiency
• Lead and manage operations, sales support, and admin team
• Set clear KPIs, expectations, and accountability
• Ensure proper manpower planning including 24/7 coverage where required
• Build a responsive, disciplined, and service‑oriented team

5. Staff Development

• Coach and develop team on logistics operations and customer handling
• Identify training needs and support career growth
• Conduct regular performance reviews and feedback sessions
• Maintain strong relationships with customers, airlines, and vendors
• Ensure high service quality and customer satisfaction
• Negotiate rates and service agreements
• Monitor vendor performance and develop backup options

7. Compliance & Reporting

• Ensure compliance with local regulations and company policies
• Maintain proper documentation and shipment records
• Prepare regular reports on sales, operations, and financial performance
• Identify risks and propose practical solutions

Requirements

• Bachelor’s Degree in Logistics, Supply Chain, Business or related field
• Minimum 3–5 years experience in freight forwarding / logistics industry
• Strong knowledge of Air, Sea & Cross Boarder freight
• Proven experience in sales and business development
• Prior leadership or supervisory experience is an advantage
• Good communication, negotiation, and problem‑solving skills
• Willing to be on‑call for urgent operational matters

PREFERABLY MANDARIN‑SPEAKING CANDIDATES TO COMMUNICATE EFFECTIVELY WITH CUSTOMERS FROM CHINA AND HONG KONG.

Logistics, Freight & Delivery Services 11‑50 employees

Speedmark Transportation is a leading provider of global logistics services with offices in over 60 cities throughout the world. Establish in 1971, the company has consistently ranked as one of the Premier cargo management companies in Asia. through experience, Speedmark has steadily expanded into new markets and become the logistics partner with industry leader in the toy, apparel, footwear, electronics and computer industries.

We are seeking dynamic individual to join our present team.

Speedmark Transportation is a leading provider of global logistics services with offices in over 60 cities throughout the world. Establish in 1971, the company has consistently ranked as one of the Premier cargo management companies in Asia. through experience, Speedmark has steadily expanded into new markets and become the logistics partner with industry leader in the toy, apparel, footwear, electronics and computer industries.

We are seeking dynamic individual to join our present team.