Branch Manager/Operations Manager

Quanterm Logistics Sdn Bhd; Johor Bahru; On-site; MYR 90,000 - 130,000; Full time

Job summary

Quanterm Logistics Sdn Bhd – Taman Molek, Johor is seeking a Branch Lead to drive sales growth, optimize operations, and enhance customer satisfaction. You will manage a team, control costs, and push for overall business performance in a fast-paced freight forwarding environment.

The role requires deep expertise in customs clearance, air/sea/land logistics, and the Johor market, with strong leadership, communication in English and Bahasa Malaysia, and proficient use of MS Office and logistics

Qualifications

• Minimum 8 years in freight forwarding/logistics.
• At least 3 years in a managerial role.
• Strong understanding of customs clearance, air/sea/land logistics, and Johor region market.
• Excellent interpersonal and communication skills (English & Bahasa Malaysia).
• Strong problem-solving and decision-making capabilities.
• Proficient in MS Office and logistics systems, processes and compliances.

Responsibilities

• Manage the branch operational and financial performance of P&L by identifying new business opportunities and implementing new sales strategies.
• Lead the branch to achieve sales growth, smooth operations, and high customer satisfaction. Managing the team, control costs, and drive overall business performance.
• Lead Branch Operations to ensure smooth daily logistics and freight forwarding operations to meet service standards and customer satisfaction.
• Guide, motivate, and build a high-performing team to ensure staff productivity and retention.
• Customer Relationship Management to foster strong client relationships to retain key accounts and secure repeat business.
• Manage branch financial performance by controlling costs and optimizing profitability.
• Ensure branch compliance with customs regulations, company SOPs, and industry standards to mitigate risks.

Skills

Freight forwarding

Logistics

People management

Customer relations

Job description

Quanterm Logistics Sdn Bhd – Taman Molek, Johor

Job Overview

Lead the branch to achieve sales growth, smooth operations, and high customer satisfaction. Managing the team, control costs, and drive overall business performance.

Job Descriptions

• Manage the branch operational and financial performance of P&L by identifying new business opportunities and implementing new sales strategies.
• Lead the branch to achieve sales growth, smooth operations, and high customer satisfaction. Managing the team, control costs, and drive overall business performance.
• Lead Branch Operations to ensure smooth daily logistics and freight forwarding operations to meet service standards and customer satisfaction.
• Guide, motivate, and build a high-performing team to ensure staff productivity and retention.
• Customer Relationship Management to foster strong client relationships to retain key accounts and secure repeat business.
• Manage branch financial performance by controlling costs and optimizing profitability.
• Ensure branch compliance with customs regulations, company SOPs, and industry standards to mitigate risks.

Requirements

• Minimum 8 years in freight forwarding/logistics; at least 3 years in a managerial role.
• Well understanding of customs clearance, air/sea/land logistics, and Johor region market.
• Excellent interpersonal and communication skills (English & Bahasa Malaysia).
• Strong problem-solving and decision-making capabilities.
• Proficient in MS Office and logistics systems, processes and compliances.