Area Manager - Northern

MR DIY TRADING SDN BHD; Kedah; On-site; MYR 90,000 - 130,000; Full time

Job summary

MR D.I.Y. is seeking a Regional Store Manager to lead the sales strategy for all stores in the assigned area across Malaysia.

You will monitor performance, coach store managers, and drive profitability while ensuring compliance with company policies and local regulations. The role requires a strong track record in retail leadership, inventory optimization, and customer service excellence, with the ability to manage multiple priorities in a fast-paced environment and collaborate with marketing,

Qualifications

• Bachelor’s degree in Business, Marketing, or related field.
• Minimum 5 years’ retail management experience, including at least 3 years in a managerial role.
• Proven track record of driving sales growth and profitability.
• Strong leadership, communication, and team management skills.
• Solid understanding of retail operations, including inventory management, visual merchandising, and customer service.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Develop and execute strategies to drive sales and profitability in all stores within the assigned area
• Monitor store performance and conduct regular store visits to ensure that all stores are meeting or exceeding sales and profit targets
• Ensure that all stores are operating within company policies and procedures and are in compliance with local laws and regulations
• Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand
• Hire, train, and manage the performance of store managers and staff within the assigned area
• Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues
• Identify opportunities for growth and improvement within the assigned area and work with senior management to develop and implement plans to capitalize on these opportunities
• Ensure that all stores maintain high levels of customer satisfaction by providing excellent customer service and resolving any customer issues in a timely and professional manner
• Collaborate with other departments within the company, including marketing, finance, and operations, to ensure that all stores are aligned with company goals and objectives

Skills

Retail Management

Sales Growth

Leadership

Team Management

Inventory Management

Customer Service

Visual Merchandising

Education

Bachelor's degree in Business or Marketing

Job description

Job Description

• Develop and execute strategies to drive sales and profitability in all stores within the assigned area
• Monitor store performance and conduct regular store visits to ensure that all stores are meeting or exceeding sales and profit targets
• Ensure that all stores are operating within company policies and procedures and are in compliance with local laws and regulations
• Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand
• Hire, train, and manage the performance of store managers and staff within the assigned area
• Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues
• Identify opportunities for growth and improvement within the assigned area and work with senior management to develop and implement plans to capitalize on these opportunities
• Ensure that all stores maintain high levels of customer satisfaction by providing excellent customer service and resolving any customer issues in a timely and professional manner
• Collaborate with other departments within the company, including marketing, finance, and operations, to ensure that all stores are aligned with company goals and objectives

Key Qualifications And Requirements

• Bachelor’s degree in Business, Marketing, or a related field.
• Minimum 5 years’ retail management experience, including at least 3 years in a managerial role.
• Proven track record of driving sales growth and profitability.
• Strong leadership, communication, and team management skills.
• Solid understanding of retail operations, including inventory management, visual merchandising, and customer service.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my

All MR D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company’s motto of “Always Low Prices”.