Area Manager - Northern

MR D.I.Y Trading Sdn Bhd; Klang City, Port Klang; On-site; MYR 120,000 - 180,000; Full time

Job summary

MR D.I.Y Trading Sdn Bhd is expanding its Klang Valley network and seeking an experienced retail leader to drive sales and profitability across all stores in the assigned area. The role requires strong leadership and a track record of managing store teams, inventory, and customer service.

You will oversee performance, implement coaching, and collaborate with marketing, finance, and operations to ensure alignment with company goals. Excellent communication and strategic thinking are essential.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Minimum 5 years' retail management experience, including at least 3 years in a managerial role.
• Proven track record of driving sales growth and profitability.
• Strong leadership, communication, and team management skills.
• Solid understanding of retail operations, including inventory management, visual merchandising, and customer service.
• Ability to thrive in a fast-paced environment and manage multiple priorities.

Responsibilities

• Develop and execute strategies to drive sales and profitability in all stores within the assigned area.
• Monitor store performance and conduct regular store visits to ensure targets are met.
• Ensure stores comply with company policies and local laws.
• Monitor and manage inventory levels to meet customer demand.
• Hire, train, and manage store managers and staff in the area.
• Provide regular performance evaluations and coaching.
• Identify opportunities for growth within the area and collaborate with senior management.
• Maintain high customer satisfaction by delivering excellent service and resolving issues promptly.
• Collaborate with marketing, finance, and operations to align stores with company goals.

Skills

Leadership

Communication

Team management

Retail operations

Inventory management

Customer service

Strategic thinking

Education

Bachelor's degree in Business/Marketing

Job description

Develop and execute strategies to drive sales and profitability in all stores within the assigned area

Monitor store performance and conduct regular store visits to ensure that all stores are meeting or exceeding sales and profit targets

Ensure that all stores are operating within company policies and procedures and are in compliance with local laws and regulations

Monitor and manage inventory levels to ensure that stores have sufficient stock levels to meet customer demand

Hire, train, and manage the performance of store managers and staff within the assigned area

Conduct regular performance evaluations and provide coaching and feedback to store managers and staff to improve performance and address any issues

Identify opportunities for growth and improvement within the assigned area and work with senior management to develop and implement plans to capitalize on these opportunities

Ensure that all stores maintain high levels of customer satisfaction by providing excellent customer service and resolving any customer issues in a timely and professional manner

Collaborate with other departments within the company, including marketing, finance, and operations, to ensure that all stores are aligned with company goals and objectives

Key Qualifications and Requirements

Bachelor's degree in Business, Marketing, or a related field.

Minimum 5 years' retail management experience, including at least 3 years in a managerial role.

Proven track record of driving sales growth and profitability.

Strong leadership, communication, and team management skills.

Solid understanding of retail operations, including inventory management, visual merchandising, and customer service.

Ability to thrive in a fast-paced environment and manage multiple priorities.

As we continue our rapid expansion across the Klang Valley and other states in Malaysia, we're seeking passionate and qualified Malaysian to join our growing team.

In 2024, we recorded an Employee Satisfaction Score of 91% - a meaningful benchmark that reflects our ongoing commitment to creating a workplace where people thrive.

MR D.I.Y. is a home-grown enterprise with over 1,300 stores across Malaysia and Brunei. The home improvement retailer has dedicated to make a positive difference in the lives of its valued customers by offering convenience at all its stores nationwide and online at mrdiy.com.my

All MR. D.I.Y. stores are managed directly and the retailer often works in collaboration with owners of shopfront properties or owners of malls. MR. D.I.Y. stores offer a wide selection of SKUs across five major categories, namely hardware; household and furnishing; electrical; stationery and sports equipment products; and others (comprising toys, car accessories, jewellery, cosmetics, food and beverage items, as well as health and personal care).

The Company strives to put its customers first by operating an innovative business that is flexible when it comes to providing a wide variety of products, good quality and value-for-money, holding true to the Company's motto of "Always Low Prices".