Area Manager, Johor Bahru

Madam Kwans Restaurant ( Suez Top Ventures Sdn Bhd); Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Madam Kwans Restaurant (Suez Top Ventures Sdn Bhd) is expanding its footprint across Malaysia, and we are seeking an experienced Area Manager to oversee the South Region covering Johor Bahru. You will lead multiple outlets, drive KPIs, budgets, staff development, and ensure compliance with company standards while collaborating with regional and corporate teams.

If you have a track record in multi-unit operations, hospitality leadership, and a passion for delivering exceptional guest experiences,

Responsibilities

• Manage and oversee the performance of multiple Madam Kwan’s outlets, ensuring consistent service standards.
• Open new restaurants within the assigned area while maintaining brand quality and operations.
• Drive KPIs in people development, customer satisfaction, sales performance, and P&L targets.
• Develop and execute strategies to increase sales, profitability, and customer experience regionally.
• Provide leadership to store managers on staffing, inventory control, cash handling, and ongoing training.

Job description

Job Summary
Madam Kwans Restaurant is a thriving family-owned business that has been serving up authentic Malaysian cuisine for almost 30 years. As we continue to expand our presence across Malaysia, we are looking for an experienced and dynamic Area Manager to oversee operations in the South Region, covering the state of Johor Bahru. In this role, you will play a key part in driving the company’s growth and ensuring the effective execution of strategic initiatives within this important region.

Key responsibilities

Manage and oversee the performance of multiple Madam Kwan’s outlets, including the opening of new restaurants within the assigned area, to ensure consistent delivery of excellent customer service and operational standards.

Drive and achieve restaurant team KPIs in areas such as people development, customer satisfaction, sales performance, and profit and loss targets.

Develop and execute effective strategies to increase sales, enhance profitability, and improve the overall customer experience at the regional level, while progressively implementing the company’s business development initiatives within the area.

Provide strong leadership and continuous support to store managers, guiding them in achieving their objectives and addressing matters related to staffing, inventory control, cash handling, ongoing training, and other operational challenges.

Proficient in budgeting, financial management, and cost control, including profit and loss (P&L) responsibilities.

Solid understanding of key performance indicators and the ability to interpret data to support informed business decisions.

Work closely with regional and corporate teams to ensure operational alignment with the company’s overall strategic goals.

Ensure full compliance with all applicable laws, regulations, and company policies across the region.

Identify, develop, and retain high-potential talent by providing mentorship and training, fostering a motivated workforce and promoting internal career progression.

Represent Madam Kwan’s within the local community by building strong relationships with key stakeholders and actively promoting the brand.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Restaurants & Cafes (Full Service) 101-1,000 employees

As a young enthusiastic foodie, Madam Kwan Swee Lian was inspired by the rich cultural mix of cuisine in Malaya. Today, Madam Kwan combines elements of these diverse cultures to share her uniquely created Malaysian Cuisine for all food lovers to enjoy. From the signature Nasi Lemak to “wok” style Hokkien mee, there’s something for everyone to savour those special dishes that is uniquely Malaysian.

Madam Kwan's Restaurant established in August 1999, currently we are operating 16 outlets in Malaysia, namely: Suria KLCC, Pavilion Mall KL, Midvalley Megamall, Bangsar Shopping Center, 1 Utama Shopping Centre, 163 Retail Park, Empire Shopping Gallery, Sunway Pyramid, Genting Highlands, Pavilion Bukit Jalil, Shaftbury Square Cyberjaya, Seksyen 9 Shah Alam, Imago Mall Sabah, ITCC Mall Sabah, IOI City Mall 2 and Midvalley Southkey JB.

Due to the rapid expansion of our business, we are constantly scouting for someone who is friendly, energetic, think out of the box individual to join our team.

As a young enthusiastic foodie, Madam Kwan Swee Lian was inspired by the rich cultural mix of cuisine in Malaya. Today, Madam Kwan combines elements of these diverse cultures to share her uniquely created Malaysian Cuisine for all food lovers to enjoy. From the signature Nasi Lemak to “wok” style Hokkien mee, there’s something for everyone to savour those special dishes that is uniquely Malaysian.

Madam Kwan's Restaurant established in August 1999, currently we are operating 16 outlets in Malaysia, namely: Suria KLCC, Pavilion Mall KL, Midvalley Megamall, Bangsar Shopping Center, 1 Utama Shopping Centre, 163 Retail Park, Empire Shopping Gallery, Sunway Pyramid, Genting Highlands, Pavilion Bukit Jalil, Shaftbury Square Cyberjaya, Seksyen 9 Shah Alam, Imago Mall Sabah, ITCC Mall Sabah, IOI City Mall 2 and Midvalley Southkey JB.

Due to the rapid expansion of our business, we are constantly scouting for someone who is friendly, energetic, think out of the box individual to join our team.