Business Manager (Selangor)

COSMO RESTAURANTS SDN BHD ( BURGER KING MALAYSIA); Kuala Lumpur; On-site; MYR 90,000 - 130,000; Full time

Job summary

Burger King Malaysia is seeking a dynamic Operations Manager to oversee the Kuala Lumpur restaurant network, implementing robust systems and controls to meet sales and profit targets. You will drive service excellence, enforce health and safety standards, and ensure swift customer issue resolution.

Lead staffing, training, and compliance while managing costs to improve EBITDA. Join a growing team and help deliver superior guest experiences across all outlets in Malaysia.

Responsibilities

• Develop and implement systems and controls to manage the business while achieving sales and profit targets with the Head of Operations.
• Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to health and safety standards.
• Resolve customer complaints swiftly and properly at the Restaurant Management level.
• Execute operating standards that optimize asset returns, increase sales and improve profits.
• Communicate expectations and performance standards to all staff.
• Maintain authorized staffing levels and ensure thorough training according to the Ops Manual.
• Authorize labor hours to maintain efficient operations and regulatory compliance.
• Keep secure and accurate personnel documentation for all restaurant staff.
• Establish and monitor security related to cash, inventory and assets.
• Ensure hygiene, safety and maintenance are consistently present in restaurants.
• Lead the Restaurants Level to deliver the best service to achieve the Guest Trac Target.
• Maintain store performance across customer service, speed of service, food quality, profitability, shift management, cleanliness, maintenance and training; oversee 12 Food Safety Critical elements and NSF REVs scores.
• Control restaurant food cost, labor, utilities, and maintenance costs to achieve EBITDA targets in the P&L.
• Carry out any other duties as instructed by superiors from time to time.

Job description

Development and implementation of systems and controls to effectively manage the business while achieving sales and profit targets as agreed with the Head of Operations for the restaurants under his/her control.

Ensure all restaurants operate at a high-quality level with emphasis on customer service while adhering to company health and safety standards and procedures.

Ensure Restaurant Management resolves customer complaints in a proper and swift manner.

Ensure execution of operating standards that optimize returns on assets and increases sales and improves profits.

Utilize a communication process to ensure all staff is aware of expectations and performance standards.

To maintain authorized staffing levels and ensure the staff receives thorough training in the operations and procedures according to the Ops Manual. Identify staff in a clear and timely manner.

Authorizes labor hours as required to maintain efficient operations and ensure compliance with all legal and regulatory guidelines.

Maintain secure and accurate personnel documentation on all restaurant staff in a clear and timely manner.

Establish and monitor the security system related to cash, inventory, and assets.

Ensure a proper level of hygiene, safety and maintenance are consistently present within restaurants.

Lead the Restaurants Level to give out the best service to the customer in order to achieve the company Guest Trac Target.

Maintain Store Overall performances like customer service, speed of service, food quality, profitability shift management, cleanliness, repair & maintenance, and team member training. Control and manage 12 Food Safety Critical elements. Ensure score in Restaurant Excellences Visitation (REVs) from NSF.

Control restaurant food cost, labor, utilities usage, store maintenance cost in order to achieve company EBITDA Target in Profit and Loss Report.

To carry out any other duties as instructed by superior from time to time.

Unlock job insights

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BURGER KING® is the world’s second largest fast-food burger chain and operates more than 12,000 restaurants in 73 countries worldwide. With more than 195 restaurants in Malaysia and still expanding, we believe in working together as a unified and committed team.

We ensure that each team member has the right tools and skills to perform their job effectively. We foster a terrific environment where everyone is encouraged to continually expand their capabilities and challenge the way we do things by putting our people on a path of success with full of exciting growth opportunities.

In line with the expansion, we are looking for great and highly motivated individuals to join our team:

BURGER KING® is the world’s second largest fast-food burger chain and operates more than 12,000 restaurants in 73 countries worldwide. With more than 195 restaurants in Malaysia and still expanding, we believe in working together as a unified and committed team.

We ensure that each team member has the right tools and skills to perform their job effectively. We foster a terrific environment where everyone is encouraged to continually expand their capabilities and challenge the way we do things by putting our people on a path of success with full of exciting growth opportunities.

In line with the expansion, we are looking for great and highly motivated individuals to join our team: