Area Manager

Royal Selangor; Penang; On-site; MYR 120,000 - 180,000; Full time

Job summary

Royal Selangor in Malaysia is seeking an Area Manager – North to lead and develop our network of stores across the North region. You will drive sales, oversee operations, and ensure consistent customer experience in line with company standards.

The role requires a Bachelor's/Diploma in a related field, at least 5 years in retail operations with 2–3 years in a supervisory capacity, and proven ability to manage multiple stores and travel within the North area.

Qualifications

• Bachelor's/Diploma in Retail Management, Business Administration, Marketing, Management, or related field.
• Minimum 5 years of experience in retail operations, with at least 2–3 years in a supervisory role (Store Manager/Area Manager).
• Proven experience managing multiple retail stores or geographically distributed teams.
• Strong leadership and people management skills.

Responsibilities

• Lead, coach, motivate, and develop retail teams across assigned stores to achieve sales targets and KPIs
• Conduct regular store visits and actively participate on the sales floor, modeling excellent service standards
• Drive sales performance across assigned stores and ensure achievement of sales targets, KPIs, and business objectives
• Monitor daily, weekly, and monthly sales performance and identify trends, gaps, and opportunities for improvement
• Develop and maintain strong relationships with mall management, Marketing and Operations teams
• Oversee day-to-day operations of assigned stores and ensure consistent implementation of policies and standards
• Ensure stores maintain high standards of visual merchandising, housekeeping, security, safety, and store presentation
• Oversee inventory management across stores to ensure adequate stock and minimise excess inventory
• Prepare and provide regular reports on sales, manpower, inventory, customer experience, and store performance
• Identify opportunities to improve processes, productivity, profitability, and customer experience

Skills

Leadership

People management

Coaching

Team-building

Sales acumen

Customer service

Relationship management

Analytical skills

Problem solving

Education

Bachelor's/Diploma in Retail Management or related field

Tools

Microsoft Office

Excel

PowerPoint

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Area Manager – North is responsible for overseeing and driving the performance of assigned retail stores within the North area. The role leads store teams to achieve sales and business objectives while ensuring consistent customer experience, operational excellence, and adherence to company standards. The Area Manager also builds strong relationships with mall management and external stakeholders, identifies business opportunities, and develops people to build a high-performing retail team.

Key responsibilities

Lead, coach, motivate, and develop retail teams across assigned stores to achieve sales targets and KPIs

Conduct regular store visits and actively participate on the sales floor by interacting with team members and customers and modelling excellent service standards

Drive sales performance across assigned stores and ensure achievement of sales targets, KPIs, and business objectives

Monitor daily, weekly, and monthly sales performance and identify trends, gaps, and opportunities for improvement

Develop and maintain strong relationships with mall management, particularly Marketing and Operations teams

Oversee the day-to-day operations of assigned stores and ensure consistent implementation of company policies, procedures, and retail standards

Ensure stores maintain high standards of visual merchandising, housekeeping, security, safety, and overall store presentation

Oversee inventory management across assigned stores to ensure adequate stock availability and minimise excess inventory

Prepare and provide regular reports on sales, manpower, inventory, customer experience, and store performance

Identify opportunities to improve processes, productivity, profitability, and customer experience

Key requirements

Bachelor's Degree or Diploma in Retail Management, Business Administration, Marketing, Management, or a related field

Minimum 5 years of experience in retail operations, with at least 2–3 years in a supervisory, Store Manager, or Area Manager role

Proven experience managing multiple retail stores or geographically distributed retail teams

Strong leadership, people management, coaching, and team-building skills

Strong commercial and sales acumen with a results-oriented mindset

Excellent customer service and relationship management skills

Strong analytical and problem-solving abilities

Proficient in Microsoft Office, particularly Excel and PowerPoint

Willingness to travel frequently within the North area and visit assigned stores regularly