Area manager (KL)

Rongsheng Food (South) Sdn.Bhd - Allace Burger & Chicken; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Maternity leave

Opportunities for promotion

Parental leave

Job summary

Jora Malaysia is seeking an Area Manager to oversee the operations, profitability, and compliance of multiple fast food restaurant outlets in a defined geographic area. You will ensure adherence to quality, service, cleanliness, staffing, and safety standards, acting as the link between the corporate office and outlet managers.

You will lead a team, monitor KPIs, and collaborate with marketing, HR, and supply chain teams to drive improvements and growth across all locations.

Qualifications

• Minimum 3–5 years of managerial experience in the F&B or fastfood industry.
• Proven experience managing multiple outlets or high-volume operations.
• Strong leadership, problem-solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Willingness to travel frequently between outlets.

Responsibilities

• Oversee daily operations across all assigned restaurant outlets.
• Ensure consistent implementation of company policies, procedures, and standards.
• Conduct regular visits to outlets to monitor performance and compliance.
• Supervise and support Restaurant Managers in achieving outlet goals.
• Monitor staffing levels, training, and performance of all team members.
• Assist in recruiting, coaching, and developing management-level staff.
• Provide motivation and leadership to build a strong team culture.
• Drive sales growth, cost control, and profitability across all outlets.
• Analyze profit & loss statements, labour costs, food costs, and other KPIs.
• Recommend and implement action plans to improve underperforming outlets.
• Ensure effective budgeting and forecasting practices.
• Quality Control & Customer Experience: Ensure high standards of food quality, customer service, and cleanliness.
• Handle escalated customer issues or complaints at the area level.
• Monitor health and safety compliance and manage audits.
• Strategic Planning & Reporting: Develop and execute area-level strategies to meet business targets.
• Prepare and present regular reports on area performance to senior management.
• Work closely with marketing, HR, and supply chain teams to support operations.

Skills

Leadership

Problem-solving

Communication skills

Interpersonal abilities

Travel readiness

Organizational skills

Education

Diploma or Degree in Business Administration, Hospitality, or related field

Tools

POS systems

Inventory control

Workforce scheduling tools

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

The Area Manager is responsible for overseeing the performance, operations, and profitability of multiple fast food restaurant outlets within a specific geographic area. This role ensures that all outlets meet company standards for quality, service, cleanliness, staffing, and compliance. The Area Manager acts as a key link between the corporate office and outlet managers.

MAIN RESPONSIBILITIES:

• Oversee daily operations across all assigned restaurant outlets.
• Ensure consistent implementation of company policies, procedures, and standards.
• Conduct regular visits to outlets to monitor performance and compliance.
• Supervise and support Restaurant Managers in achieving outlet goals.
• Monitor staffing levels, training, and performance of all team members.
• Assist in recruiting, coaching, and developing management-level staff.
• Provide motivation and leadership to build a strong team culture.
• Drive sales growth, cost control, and profitability across all outlets.
• Analyze profit & loss statements, labour costs, food costs, and other KPIs.
• Recommend and implement action plans to improve underperforming outlets.
• Ensure effective budgeting and forecasting practices.

4. Quality Control & Customer Experience

• Ensure high standards of food quality, customer service, and cleanliness.
• Handle escalated customer issues or complaints at the area level.
• Monitor health and safety compliance and manage audits.

5. Strategic Planning & Reporting

• Develop and execute area-level strategies to meet business targets.
• Prepare and present regular reports on area performance to senior management.
• Work closely with marketing, HR, and supply chain teams to support operations.

Requirements:

• Minimum 3–5 years of managerial experience in the F&B or fastfood industry.
• Proven experience managing multiple outlets or high-volume operations.
• Strong leadership, problem-solving, and organizational skills.
• Excellent communication and interpersonal abilities.
• Willingness to travel frequently between outlets.

Preferred Qualifications:

• Diploma or Degree in Business Administration, Hospitality, or related field.
• Familiarity with POS systems, inventory control, and workforce scheduling tools.
• Knowledge of local labour laws and health regulations.

Job Type: Full-time

• Maternity leave
• Opportunities for promotion
• Parental leave

Ability to commute/relocate:

• Kuala Lumpur: Reliably commute or planning to relocate before starting work (Preferred)