Area Manager

Amane Asia Sdn Bhd; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Amane Asia Sdn Bhd is seeking an Area Manager to lead training and licensee support as the company expands from a single location to multiple stores. You will manage from pre-opening to post-opening follow-up, and you will work on-site as store staff while supporting crews at other locations.

You will train staff on food processes, ensure halal and safety compliance (JAKIM Halal, MeSTI, HACCP, GMP), and develop Q&A resources and updated SOPs.

Qualifications

• Experience in customer service as store staff within the F&B industry.
• Willingness and capability to travel frequently to various outlets and kitchens as required by training schedule.
• Excellent communication and instructional skills, with ability to teach technical food processes and customer service to a diverse workforce.
• Understanding of Malaysian food safety laws, particularly JAKIM Halal guidelines, MeSTI, HACCP, and GMP standards is a plus.

Responsibilities

• Own the process end-to-end for new store openings — from pre-opening preparation through post-opening follow-up.
• Work on-site as store staff while providing training and support to restaurant crews at other locations.
• Serve as the go-to contact when operational issues arise, collaborating with on-site teams to resolve them.
• Abstract recurring issues across stores into Q&A resources and continuously update manuals and SOPs.
• Maintain consistency in quality standards, customer service levels, and regulatory compliance across store operations.

Skills

Customer service

Training

Instructional skills

Communication

Job description

We are looking for an Area Manager to lead training and licensee support as we prepare for multi-store expansion. As Pizza Amane Tokyo grows from a single location into multiple stores, you will take ownership of the process from new store opening preparation through post-opening follow-up support. You will work as an Area Manager based on-site as store staff yourself, while also supporting restaurant crews at other locations. Your core focus is to provide hands-on training and support so that stores run smoothly, and to serve as a go-to advisor who helps resolve issues as they arise. You will also be responsible for abstracting recurring issues across stores into Q&A resources and continuously updating manuals.

Key responsibilities

Own the process end-to-end for new store openings — from pre-opening preparation through post-opening follow-up

Work on-site as store staff yourself while providing training and support to restaurant crews at other locations

Serve as the go-to point of contact when operational issues arise, working alongside the on-site team to resolve them

Abstract recurring issues across stores into Q&A resources, and continuously update manuals and SOPs

Maintain consistency in quality standards, customer service levels, and regulatory compliance (JAKIM Halal, MeSTI, HACCP, GMP, etc.) across store operations

About you

Experience working in customer service as store staff within the F&B (food & beverage) industry

Willingness and capability to travel frequently to various outlet and kitchen locations as required by the training schedule

Excellent communication and instructional skills, with the ability to teach technical food processes and customer service skills to a diverse workforce

Understanding of Malaysian food safety laws, particularly JAKIM Halal guidelines, MeSTI, HACCP, and GMP standards, is a plus

Your application will include the following questions:

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Training Specialist?
• Which of the following types of qualifications do you have?
• Do you have a HACCP Certificate?