Operations Training Manager (F&B)

MVC Resources; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

MVC Resources is seeking a seasoned Learning & Development leader to design and implement scalable training programs for a multi-location retail network in Malaysia. You will drive strategic planning, curriculum design, and performance analytics to elevate store operations and service standards.

The role requires extensive experience in high-volume hospitality or retail environments, strong collaboration with cross-functional teams, and willingness to travel regionally to rollout new sites and

Qualifications

• Degree in HR, hospitality management, business administration, or adult education, or equivalent.
• 5+ years in operations training, L&D, or talent strategy in high-volume restaurant networks, retail, or hospitality.
• Experience with new site rollouts, multi-unit store ops, franchisee enablement, and leadership development.
• Knowledge of instructional design, classroom and field facilitation, metrics, and reporting platforms.
• Strong interpersonal skills to bridge regional ops and HQ.
• Fluent English and Mandarin; regional languages advantageous.
• Willingness to travel regularly across regional store locations.

Responsibilities

• Strategic Planning: Design and execute multi-tier training roadmaps (monthly, quarterly, annual).
• Program Management: Oversee end-to-end capability-building initiatives including openings and store workflows.
• System Standardization: Upgrade learning frameworks, SOPs, and instructional workflows.
• Curriculum Design: Author, revamp, and facilitate training content for leaders and frontline staff.
• Talent Pipeline & Coaching: Lead onboarding tracks and field coaching to drive performance.
• Performance Analytics: Deploy evaluation frameworks for adoption, completion, and impact.
• Cross-Functional Synergy: Partner with Field Ops, QA, SC, HR, and HQ L&D.
• External Partner Management: Identify, negotiate with, and supervise training vendors.
• Management Reporting: Synthesize training metrics and recommendations for leadership.

Skills

Strategic planning

Program management

System standardization

Curriculum design

Talent pipeline & coaching

Performance analytics

Cross-functional synergy

External partner management

Management reporting

Education

Degree in HR, Hospitality Management, Business Administration or Adult Education

Job description

• Country Malaysia

Job Description

Key Responsibilities:

• Strategic Planning: Design and execute dynamic multi-tier training roadmaps (monthly, quarterly, annual) tailored to operational priorities and market expansion demands.
  


• Program Management: Oversee end-to-end execution of capability-building initiatives, encompassing grand openings, store workflows, product quality, service culture, food hygiene compliance, and management routines.
  


• System Standardization: Upgrade operational learning frameworks, standard operating materials, and instructional workflows to align enterprise benchmark standards with localized market conditions.
  


• Curriculum Design: Author, revamp, and facilitate training content targeting unit leadership, franchisee success, new hire integration, and frontline core competencies.
  


• Talent Pipeline & Coaching: Steer onboarding tracks, assistant and head manager talent pools, internal coach enablement, and direct field coaching to drive performance excellence.
  


• Performance Analytics: Deploy evaluation frameworks to monitor program adoption, completion, learner engagement, and tangible business impact post-training.
  


• Cross-Functional Synergy: Partner seamlessly with Field Operations, Quality Assurance, Supply Chain, HR, and Headquarters L&D teams to translate business needs into actionable learning solutions.
  


• External Partner Management: Identify, negotiate with, and supervise third-party educational vendors and localized training providers across key markets.
  


• Management Reporting: Synthesize training metrics, strategic milestones, gap evaluations, and continuous improvement actionable recommendations for executive leadership.
  

Requirements

• Degree in Human Resources, Hospitality Management, Business Administration, Adult Education, or an equivalent discipline.
  


• 5+ years driving operations training, L&D, or talent strategy preferably in high-volume restaurant networks, retail, or hospitality environments.
  


• Practical familiarity with new site rollouts, multi-unit store operations, franchisee enablement, and supervisory talent development.
  


• Comprehensive knowledge of instructional design, classroom and field facilitation, training effectiveness metrics, and reporting platforms.
  


• Outstanding interpersonal skills with proven capability to bridge communications across regional operations and international corporate headquarters.
  


• Business-level fluency in spoken and written English and Mandarin. Working knowledge of regional languages (such as Thai or Bahasa Malaysia) is advantageous.
  


• Action-oriented problem solver comfortable with regular travel across regional store locations.