AR Disputes Analyst - Cantonese

Businesslist; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Benefits offered by this job

Structured training

Career development opportunities

Job summary

Businesslist is seeking a diligent Accounts Receivable trainee to manage calls about payments and collections, and to follow up on unpaid invoices. You will collaborate with Billing to resolve disputes with a focus on customer care and accuracy.

Open to fresh graduates, with structured training and exposure to international customers within a multinational finance environment. Day-shift, on-site role offering practical experience in billing operations.

Qualifications

• Conversational Cantonese required.
• Strong communication and customer service.
• Experience handling inbound/outbound calls related to payments/billing.
• Good problem-solving and cross-team collaboration.
• No AR or finance experience required; training provided.
• Fresh graduates welcome; eager to learn in finance operations.
• On-site day shift.

Responsibilities

• Manage inbound and outbound customer calls relating to outstanding payments and collections.
• Follow up with customers on unpaid invoices and billing-related queries.
• Investigate and help resolve payment and billing disputes.
• Provide professional and empathetic customer service while communicating in Cantonese when required.
• Work closely with internal teams, particularly Billing, to resolve issues preventing payment.
• Build positive customer relationships and ensure queries are handled accurately and professionally.
• Maintain timely follow-up on outstanding customer matters until resolution.

Skills

Cantonese proficiency

Communication skills

Customer service

Problem solving

Team collaboration

Job description

• Manage inbound and outbound customer calls relating to outstanding payments and collections.
• Follow up with customers on unpaid invoices and billing-related queries.
• Investigate and help resolve payment and billing disputes.
• Provide professional and empathetic customer service while communicating in Cantonese when required.
• Work closely with internal teams, particularly Billing, to resolve issues preventing payment.
• Build positive customer relationships and ensure queries are handled accurately and professionally.
• Maintain timely follow-up on outstanding customer matters until resolution.

The Successful Applicant

• Conversational proficiency in Cantonese to communicate confidently with customers.
• Strong communication and customer service skills, with a professional and empathetic approach.
• Comfortable handling inbound and outbound customer calls, including payment and billing discussions.
• Good problem-solving skills and willingness to work with internal teams to resolve customer issues.
• No prior AR or finance experience required, as structured training will be provided.
• Open to fresh graduates and entry-level candidates who are eager to learn and develop within finance operations.
• Comfortable working day shift and fully on-site.

What's on Offer

• Structured training provided, with no prior experience required.
• Opportunity to build practical experience in Accounts Receivable, collections and billing operations.
• Exposure to international customers and multinational business environments.
• Develop both finance knowledge and customer communication skills.
• Clear opportunity to learn, grow and build a career within finance operations.
• Day-shift working hours for better work-life balance.