Application Support Engineer

MeHow Medical (M) Sdn Bhd; Simpang Ampat; On-site; MYR 60,000 - 90,000; Full time

Job summary

MeHow Medical (M) Sdn Bhd in Penang, Malaysia seeks an Application Support Engineer to provide daily support for the ERP system and business applications, troubleshoot issues, and collaborate with internal departments to understand requirements.

You will gather and document requirements, develop end-user training, support RPA, assist in project plans, and create documentation. Proficiency in SQL, Java, Python, API development, and SAP familiarity is advantageous; Chinese language is recommended.

Qualifications

• Diploma or Bachelor in IT/CS or related field.
• 1–2 years in Application/ERP support, software development, or RPA.
• Basic SQL and database knowledge.
• Programming in Java, Python, PHP, etc. advantageous.
• Hands-on API development, integration, and programming experience.
• ERP familiarity (SAP) is a plus.
• Chinese language recommended for liaison with China HQ.

Responsibilities

• Provide daily support for the ERP system and business applications.
• Troubleshoot, analyze, and resolve user-reported issues.
• Collaborate with internal departments to understand business needs.
• Gather, analyze, and document requirements, processes, and specs.
• Develop and deliver end-user and technical training.
• Support RPA by monitoring and troubleshooting bots.
• Assist in project plans, timelines, and deliverables.
• Use AI tools to improve development efficiency and delivery.
• Create and maintain documentation including manuals and configurations.
• Share knowledge and provide guidance for maintenance and projects.
• Perform other tasks as directed by Management.

Skills

Python

SQL

Java

API development

RPA

ERP knowledge

Education

Diploma or Bachelor in IT/CS

Tools

SAP

Job description

Provide daily support for the company’s ERP system and business applications.

Troubleshoot, analyze, and resolve application issues reported by users.

Work closely with internal departments to understand business needs, processes, and system requirements.

Gather, analyze, and document business requirements, process flows, and system specifications.

Develop and deliver training programs for end-users and technical teams.

Support RPA solutions by monitoring automation processes and troubleshooting bot-related issues.

Assist in the preparation of project plans, timelines, and deliverables.

Utilize AI tools to improve development efficiency and support solution delivery.

Create and maintain comprehensive documentation, including user manuals, process flows, system configurations, and technical documents.

Share knowledge and provide guidance to team members to support ongoing system maintenance and project development.

Perform any other tasks or assignments as directed by Management from time to time.

Requirements:

Diploma and Bachelor Degree in IT, Computer Science or related field.

At least 1-2 years of experience in Application support / ERP Support, Software Development, or RPA.

Basic knowledge in SQL and database management.

Knowledge of programming languages such as Java, Python, PHP and etc.

Hands-on experience in API development, integration, and programming.

Experience in ERP system, ie: SAP is added advantage.

Chinese speaking recommended* as need to direct liaise with China HQ Team.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have as an Application Support Engineer?
• Which of the following types of qualifications do you have?
• How many years of End User Support experience do you have?
• Do you have API Integration experience?
• Which of the following programming languages are you experienced in?

Mehow has always focused on providing one-stop services to the world’s leading medical device manufacturers. We have rich experience in the production of liquid silicone rubber (LSR), plastic and LSR/thermoplastic two-component products. Mehow headquarter is in Shenzhen, China. First factory was set up in Shenzhen in year 2010. The first oversea factory was set up in Penang, Malaysia in year 2016.

With strong production and technical knowledge, Mehow has achieved seamless integration with customer projects, from conceptual design, production engineering, prototyping, to finished product assembly. Through continuous improvement and upgrading of our strength, we continue to provide customers with high value-added services and highly rigorous process control to meet customers’ constant pursuit of high quality. Through close cooperation with customers in all aspects, we have achieved shorter time-to-market, reduced project management risk and better cost control for customers.

Mehow can better embrace the ever-changing and higher-end market demand by accumulating a large amount of experience and improving production and technical strength. We always adhere to and operate in accordance with the requirements of ISO9001 & ISO13485 system, ensuring every process is effectively controlled, and doing the best to provide customers with high quality products.

Mehow has always focused on providing one-stop services to the world’s leading medical device manufacturers. We have rich experience in the production of liquid silicone rubber (LSR), plastic and LSR/thermoplastic two-component products. Mehow headquarter is in Shenzhen, China. First factory was set up in Shenzhen in year 2010. The first oversea factory was set up in Penang, Malaysia in year 2016.

With strong production and technical knowledge, Mehow has achieved seamless integration with customer projects, from conceptual design, production engineering, prototyping, to finished product assembly. Through continuous improvement and upgrading of our strength, we continue to provide customers with high value-added services and highly rigorous process control to meet customers’ constant pursuit of high quality. Through close cooperation with customers in all aspects, we have achieved shorter time-to-market, reduced project management risk and better cost control for customers.

Mehow can better embrace the ever-changing and higher-end market demand by accumulating a large amount of experience and improving production and technical strength. We always adhere to and operate in accordance with the requirements of ISO9001 & ISO13485 system, ensuring every process is effectively controlled, and doing the best to provide customers with high quality products.

What can I earn as an Application Support Engineer