Application Support Consultant

BASSnet; Kuala Lumpur; On-site; MYR 48,000 - 72,000; Full time

Job summary

BASSnet in Malaysia is seeking an Application Support Consultant to join our Service & Support team. You will provide timely technical support for ERP applications, troubleshoot issues, manage tickets, and coordinate with internal teams to improve system performance and user experience.

Ideal candidates have 2–4 years in ERP support, experience with SAP/Oracle/MS Dynamics/NetSuite, strong SQL skills, and excellent English.

Qualifications

• Minimum 2–4 years in ERP/support roles.
• Hands-on experience with ERP platforms (SAP, Oracle ERP, MS Dynamics, NetSuite).
• Strong English communication and customer-facing skills.
• Willingness to work in shifts and support service desk.
• Good understanding of finance, procurement, HR and supply chain workflows.

Responsibilities

• Provide timely ERP application support and issue resolution.
• Manage and close support tickets within SLA expectations.
• Collaborate with internal teams to improve system performance and UX.
• Guide users on best practices and contribute to knowledge bases.

Skills

Ticket ownership

Customer communication

ERP troubleshooting

Proactive issue identification

Root cause analysis

Knowledge sharing

System upgrades & maintenance

User education

Support desk operations

Education

Bachelor's degree in IT/CS/Engineering

Tools

SAP

Oracle ERP

Microsoft Dynamics

NetSuite

Zendesk/ServiceNow/Salesforce

MS SQL Server

SQL

.NET (basic)

Job description

The maritime industry is going digital - and BASS is at the helm. Based in Cyprus with teams spanning across Malaysia, Hamburg, and Oslo, we've just launched BASSnet Neo, a cloud-native SaaS fleet management platform for ship owners, ship managers, and operators worldwide. Demand is surging, and we're scaling our global commercial team to ride the wave. Website: www.BASSnet.no

We are looking for a dedicated and customer-focused Application Support Consultant to join our Service & Support team. In this role, you will be responsible for providing timely and effective technical support for ERP applications, ensuring high service quality and customer satisfaction.

You will play a key role in troubleshooting system issues, managing support tickets, and collaborating with internal teams to continuously improve system performance and user experience.

What should you have?

• A strong sense of ownership in managing support tickets, ensuring timely resolution within SLA expectations
• Ability to communicate clearly and professionally with customers, keeping them informed throughout the issue lifecycle
• Hands-on experience in troubleshooting system errors, data issues, and performance problems
• A proactive mindset to identify recurring issues and contribute to long-term solutions
• Capability to perform root cause analysis and think analytically to resolve problems
• Interest in knowledge sharing, including contributing to knowledge bases and documentation
• Exposure to system upgrades, patching, or maintenance activities
• Ability to guide and educate users on best practices in using ERP systems
• Flexibility to support service desk operations when required

What do you need to qualify?

• Bachelor's degree in information technology, Computer Science/Engineering, or equivalent
• Minimum 2 - 4 years in supporting in-house applications or ERP systems in any IT industry
• Familiarity with ERP platforms (e.g., SAP, Oracle ERP, Microsoft Dynamics, NetSuite).
• Understanding of functional areas like finance, procurement, HR, and supply chain workflows.
• Experience in customer support tools like (Zendesk, ServiceNow, Salesforce) or equivalent
• Experience with installing and configuring MS SQL Server and good knowledge of Structured Query Language (SQL).
• Software development is not a mandatory responsibility of this position, however programming experience in .NET would be an advantage
• Practical and/or technical knowledge of maritime software or maritime industry is an added advantage.
• Excellent command of English is a must
• Willing to be on shift