Support Consultant (ERP)

BlackOak Consulting Sdn Bhd; Subang Jaya; On-site; MYR 36,000 - 72,000; Full time

Job summary

BlackOak Consulting Sdn Bhd in Malaysia seeks a proactive ERP Support Consultant to provide application support, user assistance, and system enhancements. You will troubleshoot issues, assist with ERP implementations, and collaborate with clients and internal teams to ensure smooth operations and high customer satisfaction.

Ideal candidates are fresh graduates or professionals with 1–3 years in ERP or business application support, possess strong analytical and communication skills, and have

Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Accounting, or related fields.
• Fresh graduates are encouraged to apply.
• Candidates with 1-3 years of ERP, software support, or business application support experience are preferred.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience with ERP systems such as NetSuite, Oracle, or other ERP platforms is an advantage.
• Basic knowledge of accounting, inventory, purchasing, or business processes will be an added advantage.

Responsibilities

• Provide first-level and second-level support for ERP systems and related applications.
• Investigate, troubleshoot, and resolve system issues reported by users.
• Analyze business processes and recommend system improvements.
• Conduct user training and prepare user documentation.
• Assist with ERP implementation, testing, and deployment activities.
• Liaise with technical teams to resolve application issues and enhancements.
• Monitor support tickets and ensure timely resolution according to SLA.
• Perform data validation, system testing, and user acceptance testing (UAT).
• Support report generation and data analysis requests.

Skills

Analytical skills

Problem-solving

Communication skills

Customer service

SQL

Database knowledge

Education

Diploma or Bachelor's Degree in IT/CS/Business Information Systems/Accounting

Tools

NetSuite

Oracle ERP

ERP platforms

Job description

Job Summary We are seeking a proactive and customer-focused ERP Support Consultant to provide application support, user assistance, troubleshooting, and system enhancement recommendations for ERP solutions. The successful candidate will work closely with clients and internal teams to ensure smooth business operations and high customer satisfaction.

Key Responsibilities

• Provide first-level and second-level support for ERP systems and related applications.
• Investigate, troubleshoot, and resolve system issues reported by users.
• Analyze business processes and recommend system improvements.
• Conduct user training and prepare user documentation.
• Assist with ERP implementation, testing, and deployment activities.
• Liaise with technical teams to resolve application issues and enhancements.
• Monitor support tickets and ensure timely resolution according to SLA.
• Perform data validation, system testing, and user acceptance testing (UAT).
• Support report generation and data analysis requests.

Requirements

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Business Information Systems, Accounting, or related fields.
• Fresh graduates are encouraged to apply.
• Candidates with 1-3 years of ERP, software support, or business application support experience are preferred.
• Strong analytical and problem-solving skills.
• Good communication and customer service skills.
• Ability to work independently and as part of a team.
• Experience with ERP systems such as NetSuite, Oracle, or other ERP platforms is an advantage.
• Basic knowledge of accounting, inventory, purchasing, or business processes will be an added advantage.

Preferred Skills

• SQL or database knowledge.
• Business process analysis.
• ERP implementation or support experience.
• User training and documentation.
• Ticketing/support system experience.